Head of Products - Remote

Role Description
We are looking for a Hardware Product Manager to own and evolve the hospitality or retail hardware portfolio and end-to-end merchant experience (choose, buy, receive, set up, operate, replace), ensuring the right form factors exist, work reliably, and ship profitably across regions.

• Own the hospitality or retail hardware portfolio end-to-end—what we sell, where we sell it, and how it evolves over time (launch → scale → lifecycle management → deprecation).
• Define and land a multi-quarter roadmap aligned to the broader Hardware strategy, manage dependencies, and drive delivery to measurable outcomes.
• Lead new initiatives through the full lifecycle: discovery → PRDs/requirements → vendor selection → validation/testing → launch → iteration and in-field support.
• Spend time with merchants (owners/managers/staff) to uncover workflow friction and translate insights into roadmap priorities.
• Drive supplier accountability across feature set, quality, cost, and lead times, using field signals (RMAs/tickets) to close the loop on corrective actions.
• Lead by influence teams across Product, Design, Hardware Ops, Support, GTM, Finance, and Legal to execute launches cleanly and improve portfolio profitability.

Qualifications

• 5+ years as a Product Manager in a hardware or hardware-enabled SaaS environment (devices/peripherals/accessories), with at least 1–2 launches shipped end-to-end.
• Demonstrated ownership of the full hardware lifecycle: Discovery → Requirements → Selection → Testing → Launch → Iteration → Deprecation.
• Direct experience Hospitality workflows: Payments, POS, Mobile POS, Kitchen Display Systems, Kiosk, Networking.
• Cross-functional leadership across Product, Design, Ops/Supply Chain, Support, GTM.

Requirements

• Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present.
• Product sense: the ability to use merchant empathy and engagement, gains insights that converts into an impactful product spec.
• Data-driven decision making (unit economics, cohort analysis).
• Excellent communicator, ensures all stakeholders remain updated without prompting.
• Bias for measurable outcomes.
• Practical understanding of hardware constraints (manufacturing, reliability, packaging, compliance).
• Strength to challenge the status quo.

Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback.
• Work in a team big enough for growth but lean enough to make a real impact.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set.
• Become a valued part of the diverse and inclusive Lightspeed family.
• Lightspeed equity scheme (we are all owners).
• Flexible paid time off policy.
• Extended Healthcare benefits.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Mental health online platform and counseling & coaching services.
• Volunteer day.