Head of Operations & Business Management

Operations ManagerThe Operations Manager is responsible for establishing and executing company strategy related to domestic and international freight movements through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. Insure the station has the necessary tools in place to succeed and expand their business levels in international products lines in a sustained fashion. Execution of those strategies includes establishing, measuring and managing to applicable metrics with service providers, vendors and internal AIT functions to ensure timely and efficient flow of product for AIT.Develop and execute the station's operations strategy of AITEnsure processes and metrics are in place to insure growth, service and profitability goals are accomplished.Manage and communicate with AIT's carriers insuring best value and service vs objectives.Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements.Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce lead time lanes.Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.Provides coaching and mentoring employees in a broad global environment.Actively support key account operations requirements and insure service execution and reliability.Bachelor's Degree in logistics or equivalent experience Required5+ years of international freight forwarding, airfreight and ocean freight, Required3+ years P&L experience, Required and 3+ years of operations supervisory experience and managing a team Required3+ years Previous experience in a diversified freight forwarding industry Preferred3+ years International Freight Forward industry experience RequiredOperational and P&L management of global products and services in a high performance organization.Excellent organization and time management skills.Excellent communication skills both written and oral with the ability to communicate to employees, manager and upper management levels.High Advanced Computer SkillsIATA certified, DG certification PreferredWhat AIT Can Offer You:In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.About AIT Worldwide:AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io.