Client Concierge/Customer Service

Job Description
Job Description Job Summary: The concierge is the face of Kelley Commercial Partners and the property. The person in this position will be responsible for the first impression of the property. The concierge will provide superior service to the owners, residents, prospects, vendors, and guests. The person in this position must be willing to take charge of a wide assortment of needs and tasks as situations arise – ideally, anticipating and identifying needs before issues develop. To be successful in this position, you must be reliable, friendly, well organized, proactive, have excellent customer service skills, and most importantly possess a great attitude.
Responsibilities:
Warmly greet residents and guests upon entry and exit and provide needed assistance
Aid residents in getting their mail, luggage, and groceries
Assure parking spaces are utilized properly
Assure no blocking of driveways and entrances
Respond to phone calls, requests, questions, and other needs appropriately and in a friendly, professional manner
Document all issues and copy Property Manager/Property Assistant
Maintain a clutter free lobby and ensure safe entry/exit for all visitors/staff
Report any facility issues such as leaking water pipes or broken/damaged equipment
Deliver newspapers to residents
Become knowledgeable of the building rules and regulations
Demonstrate integrity when handling building security and access codes
Maintain a cordial and respectful relationship with the residents, visitors, contractors, vendors, and fellow employees
Maintain awareness of surroundings and suspicious persons
Maintain a positive attendance record, which includes regular and predicable attendance and work/break schedule

Starting Salary: $18.00/hour
Weeknight Shift: Monday - Thursday from 3:30 PM to 10:00 PM and Friday from 4:00 PM to 10:00 PM
Contact: Shirleta Clegg @ View email address on us.fitly.work