Head of Remote Assistance Operations

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for Sussex County, DE. Vacation: minimum of two (2) weeks • Sick days: 5 days • Holidays: 12 days; 8 standard and 4 floating • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy Key Responsibilities: • Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors. • Works closely with the maintenance department to ensure that all operation service requirements are met. • Track, compile and analyze performance; evaluates the work performance of staff; Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. • Coordinates with the safety and training department to ensure all safety goals and directives are met. • Qualifications: • High school diploma or equivalent, such as GED, required • Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one • 3 or more years supervisory experience required, transit experience preferred. • Thorough knowledge of transit system regulations and operations. • Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs • Good written and oral communication skills • Ability to organize and perform work efficiently, strong attention to details • Ability to work effectively with labor; may include labor grievances and negotiations • Must be able to work shifts or flexible work schedules as needed. • Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: • Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations. • frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces • Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level • Withstand heavy traffic areas while performing the duties of the job; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Please Click Here for CA Employee Privacy Policy Job Category: Management Job Type: Full Time Req ID: 9122 Pay Group: 1BU Cost Center: 55883 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Please Click Here for CA Employee Privacy Policy. S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Find out more at or watch an overview video .