Customer Care Concierge I, Part-Time

At Solera Senior Living, we are guided by our Core Values-Compassion, Communication, Commitment, and Creativity-which shape how we care for residents, support families, and work together as a team. We're looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. Immediate pay access - no more waiting for payday

• Tuition reimbursement to support your professional growth
• Comprehensive medical benefits with discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Employee Assistance Program (EAP)
• As the Concierge, you'll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at the Willows at Raleigh.

Shift available: Thursday-Friday-Saturday 2pm-10pm
Greet residents, families, and visitors, creating a warm and professional first impression
Answer phones promptly with proper community greeting and route calls/messages as needed
Provide clerical support, including typing, filing, data entry, and handling correspondence
Escort visitors, residents, or families as needed to suites or community areas
Maintain accurate referral, mailing list, and customer information databases
Support special events with setup and tear down as needed
Uphold confidentiality, resident rights, and Solera's policies and standards
Promote a safe and secure environment for residents, guests, and team members
Perform other duties as assigned by the Director of Community Development
Previous customer service or receptionist experience preferred
Proficiency in office equipment and software (computer, phone system, copier, etc.)
Knowledge of resident rights and confidentiality practices (training provided)
Annual flu vaccine required (medical/religious exemptions accepted)

At the Willows, we've partnered with Candid, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.