Head of Business Operations - Remote

Director, National Port Operations

This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Responsible for leading and overseeing container port operations for ONE across all North American ports, including strategic planning, operational execution, supplier management, performance evaluation, and service quality. This role requires a strong leader with extensive experience in maritime and intermodal operations, a deep understanding of the complexities of different port environments, and the ability to manage and coordinate teams across geographically diverse locations. This role will oversee a team of regional and local Port Operations Managers stationed at key ports across the US and Canada, as well as a centralized port operations support staff.

Develop and implement a comprehensive national port operations strategy that aligns with ONE's overall business objectives and optimizes efficiency, cost-effectiveness, and service quality across all North American ports.

Operational Excellence: Oversee day-to-day port operations on both the East and West Coasts, ensuring smooth execution of vessel operations, cargo handling, intermodal connections, and terminal activities. Foster strong collaborative relationships with internal stakeholders (sales, customer service, logistics) and external partners (port authorities, industry associations, government agencies) to ensure alignment and effective communication.

Financial Management: Oversee budget planning and cost control for national port operations. Supplier Relationship Management: Build and maintain strong relationships with key port area suppliers, including terminal operators, stevedores, trucking companies, chassis providers, tug operators, husbandry agents, and railroads. Manage performance and ensure service level agreements are met.

Performance Monitoring and Improvement: Establish key performance indicators (KPIs) to track operational efficiency, cost control, and service quality across all ports. Analyze data, identify areas for improvement, and implement corrective actions to enhance overall performance.

Crisis Management: Develop and implement contingency plans to address potential disruptions, such as labor disputes, port congestion, or natural disasters. Lead crisis response efforts and minimize impact on operations and customer service.

Team Leadership and Development: Lead and mentor a team of regional port operations managers, providing guidance, coaching, and development opportunities. Foster a culture of high performance, accountability, and continuous improvement.

Regulatory Compliance: Ensure compliance with all relevant federal, state, and local regulations related to port operations, safety, and environmental protection.

Travel: This role requires travel to meet with internal stakeholders, their staff, vendors, and industry partners at various locations across North America.

Proven ability to develop and implement comprehensive operational strategies that align with business goals.

Strong leadership skills with the ability to motivate and manage teams across multiple locations. Operational Expertise: Deep understanding of maritime and intermodal operations, including vessel operations, cargo handling, terminal management, and intermodal transportation.

Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex operational challenges.

Ability to manage change and changing priorities.

Acts with commercial mindedness

Inland logistics, intermodal, and port operations knowledge

Strategic Planning and innovative thinking

8+ years of management experience in port operations or related field

12+ years of industry-related experience in maritime, intermodal, or supply chain management

Bachelor's Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond.