Licensed Practical Nurse-Full Time- Primary Care

LPNNorthland - Columbus, OH 43231OverviewPosition Type Full Time Job Shift Day Category Health CareLPNABOUT LOWER LIGHTS CHRISTIAN HEALTH CENTERLower Lights Christian Health Center (LLCHC) is a mission-driven, faith-based Federally Qualified Health Center (FQHC) providing whole-person, accessible, and high-quality healthcare to all who need it in Central Ohio, regardless of their ability to pay. We are committed to removing barriers to care and transforming lives through compassionate, patient-centered service.The Patient Access & Care Team LPN (PACT LPN) plays a critical role in supporting patient care by managing electronic communications within the electronic health record (EHR). Working in close collaboration with providers, the triage RN, and the broader care team, the LPN helps ensure safe, efficient, and patient-centered communication and follow-through. This position requires strong clinical judgment within LPN scope, excellent written communication skills, attention to detail, and the ability to manage a high volume of tasks in a fast-paced, team-based environment.This role serves a diverse and often medically and socially complex patient population and requires a strong commitment to delivering compassionate, respectful, and equitable care in every interaction. As this is an evolving role, the LPN must be adaptable and open to ongoing workflow development and continuous improvement.LPNs in this role are expected to practice in accordance with the Ohio Nurse Practice Act and within their licensed scope.Manages incoming EHR in-basket messages, including patient portal (MyChart) messages, refill requests, and internal care team communications.Routes messages appropriately to providers, triage RN, or other team members when escalation is needed.Ensures timely follow-up and closure of messages to support continuity of care.Performs focused assessments of patient-reported symptoms via electronic communication or phone, within LPN scope.Collaborates closely with the triage RN for higher-acuity concerns or when clinical guidance exceeds LPN scope.Assists in communicating test results and care plans to patients as directed by providers.Identifies care gaps, overdue health maintenance, and needed follow-up based on in-basket interactions.Coordinates appointments, referrals, and services as needed to support patient care plans.Reinforces patient education related to medications, chronic conditions, and preventive care.Connects patients to community resources when appropriate.Documents all patient interactions accurately, clearly, and in a timely manner within the EHR.Maintains compliance with organizational policies, clinical protocols, and regulatory requirements.Meets established performance expectations for in-basket turnaround times, accuracy, and quality.Contributes to quality improvement initiatives related to patient communication, access, and care coordination.Assists with onboarding and training of new team members as needed.QualificationsQualificationsCompletion of an accredited Licensed Practical Nursing program required.Current unrestricted Ohio LPN license required.experience in primary care, triage, care coordination, or FQHC setting strongly preferred.Experience with Epic or other electronic health record(s) strongly preferredStrong written communication, critical thinking, and organizational skills required.Bilingual (Spanish-speaking) skills highly preferred.Work EnvironmentPrimarily computer-based, high-volume workflow environment.May require travel to LLCHC sites for coverage, training, or team collaboration.Mission-driven, collaborative environment where your work directly improves patient access and care.Supportive, collaborative team culture that values kindness, professionalism, and shared purposeCompetitive salary and comprehensive benefits: medical, dental, vision, life insurance, generous PTO, paid holidays, and retirement contributions.Be part of an innovative care model improving efficiency and patient experience across the organization.Lower Lights Christian Health Center is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination.