Field Service Engineering

Avante Health Solutions is looking for a Field Service Engineer (FSE) located in or willing to re-locate to the Greater Memphis Area, TN. . The FSE provides frontline support by resolving customers' concerns and issues through technical expertise, troubleshooting, repairs, calibrations, and verifications of the performance of complex and intricate diagnostic imaging equipment while providing regular communications to internal and external customers. This position responds to and resolves all service-related issues primarily within an assigned territory and requires timely travel response to the customers site location. The FSE position is a remote position that does not require daily or regular attendance at an Avante Company office; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary

Communicates with internal Service Support team to receive and provide detailed follow-up information regarding new service calls, follows-up on open calls, and brings issues to closure

Ensures company values are upheld in all customer communications, and the highest level of customer service is provided in all interactions; Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately

Consults by phone, Teams, and e-mail with Director of Service, Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issue; Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and other duties as required by contract or leadership direction

Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications

Trains and disseminates knowledge to the rest of the organization regarding equipment

Participates in the on-call rotation schedule for after-hours technical support calls

Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System

Demonstrates success and a passion for servicing and learning new technologies which generally includes training opportunities in Avante supported modalities and system models

Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency

Adheres to all company employment policies and safe practices

Experience/Training/Education

Associate's degree in biomedical, electrical/electronics, or computer engineering technology; military training; Minimum of Six years of Philips/Siemens CV/ CT diagnostic imaging equipment troubleshooting and repair experience required.

Advance troubleshooting knowledge of any combination of multi-OEM, multi-modality field service experience a plus

To service customer contracts, employees could be required to go through different credentialing processes. Travel to customer sites will include 50-75 percent of work; must be willing and able to travel by all modes of transportation

Ability to maintain an elevated level of accuracy in preparing and entering data. Requires knowledge and understanding of ultrasound equipment. Requires utilizing tools and test equipment to troubleshoot, diagnose, and repair ultrasound systems and parts. Ability to follow written technical directions, read, and understand technical drawings, correlate technical documentation and/or instruction to system function and performance. ability to effectively use Microsoft Products: Outlook, Word, Excel, Teams; ability to use and understand Enterprise Resource Planning (ERP) software and to use or learn specific software needed to improved productivity.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, service manuals, and procedure manuals. Capacity to read through policies, reporting, and compliance requirements. Ability to speak effectively with customers and employees within the organization. Ability to use multiple forms of communication such as e-mail, text, MS Teams, virtual conferencing, Phone, etc. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables. Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative.

Physical and Environmental Elements

Ability to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment. Capacity to reach with hands and arms for at least 1/2 of the normal work shift. while working with medical equipment. Finger dexterity is required frequently for over 3/4 of the normal work shift.

Position is typically performed remotely on customer site with moderate noise levels (examples: hospitals; however, may interact with the production/warehouse environment where temperatures are subject to outdoor conditions in terms of cold and heat. There is exposure to large medical equipment and parts, heavy machinery, and high-voltage electricity, various tools, and equipment, as well as forklift operations and corresponding noise levels. The position will also be subject to an environment of periods of ionizing radiation, high magnetic field, RF (Radio Frequency) signal emissions, high voltages (floating and ground referenced), Inert gasses (i.e.; Helium, Nitrogen, SF6-Sulfur Hexafluoride), Cryogenic Liquids (Helium, Nitrogen), possible biohazards on equipment (excrement, blood, etc. in a patient environment), possible situations of communicable diseases as working in a hospital and/or patient treatment environment.

We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If assistance or accommodation due to a disability is needed, please discuss it with the hiring manager.