Head of Programme Management

The Global Agency & Accounts Team (GA&A) is a strategic and consultative partner to the largest advertisers and agencies in the world, helping them to develop TikTok solutions that build businesses and brands across our integrated suite of advertising products. The team plays a critical role in establishing and leading strategic partnerships to drive revenue, relationships and long-term growth.

We are looking for a Global Program Manager to join our Global Accounts team in New York. This role builds and runs the Joint Business Plans (JBPs) behind a select portfolio of TikTok's largest global advertiser partnerships, in partnership with Global Account Leads and Directors, cross‑functional partners, and clients.

You'll own the JBPs end to end: helping structure the commercial frameworks and incentive programs that make them work, then program‑managing their execution to measurable revenue outcomes. Success requires commercial judgment, comfort turning ambiguous deal goals into repeatable programs, and the ability to operate across stakeholders, time zones and cultures.

Build and manage JBPs across a portfolio of global accounts, from commercial framework and incentive structure through to execution and delivery.

Partner to structure the deal programs behind partnerships (value‑add and incentive program design, allocation logic, requirements and terms) and translate them into executable operating plans.

Partner with Global Account Leads/Directors and cross‑functional stakeholders on deal construction and growth opportunities grounded in account economics.

Serve as the commercial program operations lead for your accounts, coordinating across creative, measurement, research, product, and finance.

Build the GTM collateral and program materials that drive partner engagement.

Improve the systems, tools, and processes that scale JBP management across the team.

5+ years in business operations, commercial strategy, revenue operations, or partnership/deal management at a platform, ad tech, agency, or media company, with direct proximity to revenue.

Direct experience building or managing Joint Business Plans, media deal structures, or advertiser/agency commercial programs.

Strong commercial and business planning judgment, with the analytical depth to model utilization, account economics, and growth scenarios.

Ability to turn ambiguous commercial goals into structured, scalable operating programs.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;