Sales Program Manager, Global Trade Solutions

Location New York, NY, US, 10001 Work Style Hybrid Worker Responsibilities Lead our day‑to‑day transactional engagement with structured trade clients in the GNB & IMM sector. This will involve proactive management of receivables finance programs and structured finance programs across the portfolio. Collaborate with GNB & IMM Sales Managers to identify opportunities for expansion of existing programs and delivery of cross‑sell opportunities that meet client needs. Operate as the primary point of contact for existing GNB & IMM clients on all transactional and programmatic queries, taking ownership of client identified issues and mobilizing internal stakeholders to deliver a resolution. Drive engagement with internal GTS and functional stakeholders to ensure efficient execution of structured trade transactions. Generate engagement with Finance and other stakeholders to ensure balances, revenues and margins are correctly captured in financial reporting systems and collaborate to troubleshoot any issues identified. Collaborate with Sales, Implementation and Operations to ensure program structure and operational parameters are understood through the design, implementation and execution process. Act as primary contact point for GTS Operations for any transactional processing, revenue recognition or client behavioral issues and mobilize GTS and non GTS stakeholders as required. Collaborate with CIB (Corporate and Institutional Banking) Coverage community regarding established programs, addressing Coverage questions and act as a primary contact point for relationships with structured trade facilities. Collaborate with Supplier Engagement Managers to drive the timely expansion of existing supply chain finance programs. Coordinate and collaborate with the HSBC team across geographies and functions to develop appropriate solutions, construct product proposals and sales pitches. Provide feedback to Product, Implementation, Sales and Operations based on client sentiment and input on the GTS proposition, the competitive landscape and specific requirements which help drive product enhancements/developments as appropriate. Formulate, support and drive sector engagement strategies, including participation in events, case studies, client testimonials, client planning and wallet sizing activities. Qualifications Strong client‑facing experience, preferably with clients in the Global & International Banking sectors. Experience managing a client portfolio and driving cross‑sell and satisfaction metrics, with a proven sales record and strong data analytical skills. Deep understanding of trade finance and working capital solutions, market and competitive trends and sector‑based regulatory environment. Strong knowledge of the day‑to‑day Treasury and Procurement environment, particularly as it relates to working capital. Proven ability to collaborate with local, regional and global colleagues within and outside of GTS to deliver innovative solutions that address complex client challenges. Proven experience in managing large complex relationships in client‑facing roles, demonstrating an understanding of risk management, structures, credit, products, processes, in an individual contributor capacity. Proven ability to identify and meet customer needs by matching a broad range of products and services, and delivering creative and flexible customer solutions within a deadline. Benefits As an HSBC employee, you will have access to tailored professional development opportunities, a competitive pay and benefits package, a Wellness Hub, an industry‑leading volunteerism policy, a generous matching gift program, a comprehensive sustainability and climate change initiatives program, and access to Employee Resource Groups. EEO Statement All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. #J-18808-Ljbffr HSBC