Global Key Account Manager

**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.****About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —# At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.**Purpose of the Position**The **Global Key Account Manager (GKAM)** is responsible for leading the commercial and operational performance of designated multinational customers across all regions and products. This role drives global Gross Profit (GP) and volume growth, increases wallet share, ensures contract compliance, and delivers service excellence. The GKAM will collaborate closely with regional and global teams including Business Development, Operations, Tender Management, and Customer Service to ensure seamless, high-quality execution.**Primary Duties & Responsibilities****1. Account Development & Growth*** Serve as the global commercial lead for assigned Global Strategic Customers (GSC).* Build and maintain strong, trust-based relationships across all levels of the customer organization.* Conduct regular business reviews (monthly, quarterly, annual) to evaluate KPIs, performance trends, and action plans.* Proactively resolve service issues and escalations with operational and product counterparts.* Ensure full compliance with contractual commitments and Service Level Agreements (SLAs).**2. Key Account Excellence*** Proactively manage and develop an allocated global customer portfolio.* Act as the primary point of contact and ensure high-quality communication with clients.* Lead customer meetings including KPI discussions, performance reviews, and new product introductions.* Drive issue resolution and maintain high customer satisfaction levels.* Coordinate closely with Global and Local Account Managers to support opportunity qualification and development.* Collaborate with Global Account Owners (Global Leads) as required.**3. Strategic Growth*** Develop and execute strategic account plans to expand wallet share and profitability.* Identify cross-selling opportunities, new tradelanes, and solution-based growth.* Align customer strategies with global and regional commercial priorities.* Support rate negotiations, contract renewals, and governance processes.**4. Operational Performance & Governance*** Support onboarding of new business and oversee proper implementation.* Lead operational performance reviews and manage end-to-end service delivery.* Develop and maintain customer-specific Standard Operating Procedures (SOPs).* Monitor and analyze performance data to identify trends, exceptions, and root causes.* Drive process improvement, automation, and data integrity enhancements.* Ensure global alignment with operations and product teams to meet customer expectations.**5. Data & Reporting*** Manage customer performance reporting including EDI and KPI scorecards.* Maintain accurate CRM documentation (Salesforce or equivalent) on interactions, opportunities, and performance.* Support finance and operations in revenue tracking, GP performance, and DSO management.**6. Collaboration & Stakeholder Management*** Partner closely with Global Account Owners, Regional Product Leads, and Operations leadership.* Align internal stakeholders under a “One Company” approach to deliver seamless service.* Ensure consistent communication across network offices.* Represent the company at customer or industry events as needed.**Key Performance Measures*** Year-over-year revenue, GP, and volume growth for assigned accounts.* Achievement of service KPIs and customer satisfaction (e.g., NPS).* Accuracy and timeliness of CRM data and reporting.* Effective execution of account development processes.* Successful SOP implementation and governance.* Retention and expansion of key global customers.**Qualifications & Experience*** Bachelor’s degree in Business, Supply Chain, Logistics, or related field.* Minimum 5+ years’ experience in freight forwarding, logistics, or account management, including global account responsibility.* Proven ability to lead complex multinational customer relationships and drive strategic growth.* Strong knowledge of international logistics (air, ocean, customs) and trade compliance.* Strong commercial mindset, strategic thinking, and ability to influence globally.* High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (Salesforce preferred).* Experience with EDI/API-based performance management and KPI tracking is an advantage.* Resilient, adaptable, culturally aware, and able to work with high professionalism.**Pay Transparency:**In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below:**Expected pay range: $152,000 - $253,000***These ranges represent the minimum and maximum salary the employer reasonably expects to pay for this position, based on the location where the work will be performed.* *Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.”** **Remote Work Considerations**: If the position allows remote work, the salary range applicable to the employee's home location will apply.* **Internal Transfers/Promotions**: For current employees seeking internal transfers or promotions, the salary range for the new position will be provided in accordance with applicable laws.* **Benefits and Other Compensation**: Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more. #J-18808-Ljbffr Toll Group