Head of Operations Management (m/w/d)

World is the award-winning, turnkey, reusable cup system for live events. We’ve been at the forefront of awareness and action in the environmental movement, climate change and single-use waste reduction since 1990. Our partners include U2, Dave Matthews Band, Bon Iver, Maggie Rogers, The Rolling Stones, and many more. We are seeking a highly organized, energetic, dependable, and hands‑on Operations Manager to assist in successfully executing the r.This role is ideal for a growing leader who is self‑motivated, comfortable in an ever‑changing and fast‑paced environment, and has an appetite for self‑growth and continuous improvement. As Operations Manager, you will back fill any of the areas when short staffed, including but not limited to driving, breaking down, and QA.

Lead and perform tasks required to ensure clean products are always available for weekly deliveries: sorting, washing, quality assurance, and packing.

Enter deliveries, pickups, harvest counts, and QA data into the r.Enter venue inventory counts, hub inventory counts, review, and approve harvest reports monthly.

Occasionally communicate new PO’s and transfers to other hubs using Operations Slack channel.

Lead improvement initiatives and manage projects as assigned by the Operations Director.

Develop and provide expertise throughout the wash cycle, including cup sorting, washing, inspections, packing cases, and order fulfillment.

Conduct order deliveries and cup collections using the company box truck, including logging time and mileage, refueling and cleaning the vehicle, inspecting the truck, reporting road incidents, and assisting with the loading and unloading of cups at the wash hub.

Perform precise cup inventory counts at customer venues and the wash hub.

Collaborate with local Sales teams to set up new venue locations, including staff training, bin delivery and placement, container stocking, and signage production and placement.

Maintain all machines and equipment in working order, reporting any issues to the Operations Director.

Ensure all necessary supplies for washing are on hand and fully stocked.

Maintain a clean, orderly, and organized wash hub.

Highly motivated individual with 3+ years of experience in operations supervision within manufacturing, warehouse, or distribution industries.

2+ years of operating a 26’ box truck with a lift gate, with a valid driver’s license and an excellent driving record.

Lean six sigma project management certification is a plus.

Demonstrated success in managing and delivering assigned projects on time.