Client Service Support Rep

Overview The Client Success Specialist is a pivotal role that is responsible for ensuring an exceptional after‑sales service experience, upholding the unparalleled standards of luxury service that define Tiffany & Co. The Client Success Specialist will be the primary point of contact for complex client inquiries, particularly those related to repairs, adjustments, and will play a critical role in maintaining client satisfaction and loyalty.

Cultivate and maintain strong relationships with clients, providing personalized and proactive support. Client Expectation Management: Clearly communicate timelines, processes, and potential outcomes to clients, setting realistic expectations and ensuring transparency throughout the service journey.

The three core aspects that the Client Success Specialist is responsible for are creating both online and letter detailed estimates ensuring all technical information is accurate and all aspects of the client’s request are met, taking client calls in a timely manner to maintain service level requirements and responding to client emails thoroughly, efficiently and timely to maintain service level requirements.

Maintain an in-depth understanding of Tiffany & Co. products, materials, and services, including new developments and service offerings. Actively solicit and analyze client feedback to identify recurring issues, suggest improvements to service delivery, and contribute to the continuous enhancement of client experience.

Maintain accurate and detailed records of client interactions, service requests, and resolutions within our repair and CRM system.

Required Qualifications High school diploma or equivalent

Proven experience working within a luxury environment, demonstrating an understanding of discerning client expectations and service standards.

A strong passion for helping others succeed and a natural inclination towards empathetic problem‑solving.

Ability to adapt quickly to product developments and service enhancements.

Proficiency in relevant CRM (client relationship management) software and Microsoft Office Suite.

Preferred Qualifications Experience in client care, client service or client success role within the jewelry or luxury retail sector.

Familiarity with repair processes and after‑sales service in a luxury context.

Experience working in client facing technical, or luxury retail environment.

Knowledge in AS400, MIPS, POS or Salesforce