Head of Facility Management

Facilities Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager serves as the single point of contact for facilities management operations, supporting the Regional Manager and Corporate Real Estate team in delivering high-quality facility management services. This role coordinates tenant requirements and manages service delivery to ensure client satisfaction and operational excellence.

Support the Area Manager in implementing short- and long-term client projects while leveraging AI tools to streamline project planning, resource allocation, and timeline optimization for increased operational efficiency.

Collaborate closely with the Facility Management Lead and client stakeholders, utilizing AI-powered analytics to identify cost-saving opportunities and process improvement areas.

Lead, mentor, and manage cross-functional teams including technical, administrative, and vendor personnel within a matrixed organization. Provide direct people management including performance evaluations, professional development planning, and career coaching. Foster collaborative relationships across departments to drive aligned outcomes and build team capabilities through regular mentorship and structured development initiatives.

Oversee monthly, quarterly, and annual reporting for the client, employing AI-assisted data aggregation and visualization tools to generate actionable insights and executive-ready presentations.

Manage capital and expense budgets in close collaboration with client representatives. Support the development and implementation of annual management plans for buildings within the assigned area.

Deliver compelling presentations to client executives, demonstrating strong executive presence and translating complex operational data into strategic recommendations that drive business decisions.

Respond to urgent facility issues and ad hoc client requests with timely, solutions-oriented support during business and after-hours periods as needed to ensure continuous operations and client satisfaction.

Minimum 6 years of industry experience in corporate environments, third-party service provision, or consulting

Strong people management and organizational skills within matrixed organizations

Proven experience managing, developing, and retaining technical and administrative staff with demonstrated ability to mentor and inspire high-performing teams

Demonstrated experience leading cross-functional teams and building collaborative partnerships across organizational boundaries

Proficient in MS Office, MS SharePoint, and AI productivity tools for workflow optimization

Computer proficiency in CMMS/Work Order systems and emerging AI-enabled facility management platforms

Ability to supervise vendor performance during normal and off-hours, including weekends when necessary

Bachelor's degree in Engineering

Knowledge of real estate, telecommunications, furniture, accounting, and building systems

Experience with oversight of multiple facilities with varied functions

Proven track record of mentoring, coaching, and developing team members across functional areas with measurable impact on employee growth and retention

On-site –Winston-Salem, NC

Personalized benefits that support personal well-being and growth:

Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay