Veterinary Front Desk/Client Service Rep

World Class Medicine.

Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Title: Client Experience Representative

Position Type: Full-time

Schedule: Five 8-hour shifts, rotating Saturdays

Salary: $21.00 - $29.00 per hour

Veritas Veterinary Partners seeks a warm, professional and highly organized Client Experience Representative to serve as the face of a Partner Hospital. The Client Experience Representative is the first person clients encounter and the last they see before leaving, making this role central to how Veritas Veterinary Partners is perceived and experienced.

This position operates at the front desk and is responsible for delivering exceptional in-person and phone-based client service, managing billing and payment processes and supporting all aspects of the client journey from arrival through departure.

Manage the reception area and waiting room, communicating wait time updates to clients proactively and with empathy.

Answer incoming phone calls promptly and professionally, routing calls, taking messages and providing information within scope.

Maintain an organized and professional front desk environment throughout the shift.

Financial Transactions and Billing

Present financial estimates clearly and with compassion, ensuring clients understand charges associated with their pet's care.

Reconcile end-of-shift transactions and report discrepancies to the supervisor or manager.

Provide clients with information about payment options and direct complex financial questions to the Financial Liaison or supervisor.

Maintain accurate client account information within the practice management system.

Reinforce key discharge instructions with clients in plain accessible language, ensuring they leave with a clear understanding of home care expectations, medication schedules and when to seek follow-up care.

Send appointment reminders, follow-up communications and client satisfaction outreach as directed.

Document all client interactions and transactions accurately in ezyVet or other designated systems.

Minimum one year of experience in a client-facing, customer service or reception role in a professional environment.

Basic proficiency with computer systems, scheduling platforms and point-of-sale or billing software.

Reliability, punctuality and a consistent professional presence at the front desk.

Experience in a veterinary, human healthcare or similarly client-intensive service environment.

Familiarity with ezyVet, Impromed, AVImark or similar practice management software.

Background in hospitality, luxury service or patient-facing healthcare reception.

Experience processing payments, presenting financial estimates or working with CareCredit or similar financing products.

At Veritas Veterinary Partners, we harness the hearts, minds and effort of our teammates, united in our CIRCLE of Core Values, to help us unlock our full potential.

Through accountability, honesty and transparency, we uphold the highest ethical and medical standards and honor the trust placed in us in every decision.

Community: We harness the strengths of our people to build a culture where everyone is seen, heard and valued. Leadership: We set the standard for exceptional care by combining sharp minds, medical expertise and compassion. Through best-in-class tools, collaboration and a growth mindset, we uphold our role as leaders in specialty and emergency veterinary care.

By committing to a growth mindset and supporting each other, we unlock the fullest potential of individuals, teams and our organization.

This position is onsite full-time at a Partner Hospital. The role is based at the front desk and requires extended periods of standing and sitting, frequent in-person and phone interaction with clients and the ability to remain composed in high-volume and emotionally charged situations.

The Client Experience Representative will regularly interact with clients in varying states of stress, grief or urgency related to their pets and must consistently model calm, empathetic professionalism. Exposure to clinical noise, animal handling near reception areas and emergency arrivals is expected. Hours include evenings, weekends and holidays consistent with hospital operating hours.

We are committed to supporting the well‑being, growth, and long‑term success of our team:

Medical, dental, vision, and life insurance options

Employer‑paid basic life insurance with optional add‑on policies

Continuing education support for licensed staff

Employee referral bonus program

Mental health and wellness support resources (including Talkspace)

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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