Full or Part Time Reservationist

Love helping guests plan memorable vacations and being the friendly voice that welcomes them before they arrive? Join our team as a Part-Time Seasonal Reservations Agent! In this role, you'll be the first point of contact for prospective and returning guests, providing exceptional customer service while managing reservations and helping create a seamless guest experience from inquiry to arrival.
What You'll Do
Respond to reservation inquiries via phone, email, and online booking platforms
Accurately enter, update, and manage guest reservations in the property management system
Assist guests in selecting accommodations, services, and resort amenities that best fit their needs
Provide information about resort amenities, activities, policies, and local attractions
Resolve guest concerns and handle special requests promptly and professionally
Coordinate with resort staff to ensure smooth guest arrivals and site assignments
Communicate with housekeeping and maintenance teams regarding site readiness
Process reservation payments and maintain accurate guest and financial records
Monitor availability and support occupancy goals through effective reservation management
Prepare daily reservation and occupancy reports
Promote resort packages, seasonal specials, and additional services
Upsell amenities such as golf cart rentals, guided tours, and extended stays
What We're Looking For
High school diploma or equivalent; hospitality or tourism-related education is a plus
Previous experience in reservations, front desk operations, or customer service preferred
Proficiency with property management systems and Microsoft Office applications
Strong communication, customer service, and interpersonal skills
Excellent organizational skills with strong attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Professional, friendly demeanor and a passion for delivering exceptional guest experiences
Ability to remain calm under pressure and resolve issues effectively
Knowledge of the local area is a plus
Ability to work flexible hours including weekends and holidays
Perks & Details
Full-time, seasonal role in Conway, SC
Flexible schedule (weekends & holidays required)
Paid sick time, 401(k) with company match, and travel discounts

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace
Equal Opportunity Employer

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