Referral Specialist Full-Time

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. Referral Specialist COMPANY: Arizona Eye Institute and Cosmetic Laser Center LOCATION: Sun City West, AZ PERKS Full Benefits Package - Medical, Vision, Dental and Life Insurance 401k + Employer Matching Paid Time Off (PTO) and Paid Holidays Paid Maternity Leave Employee Discounts Competitive Base Pay SUMMARY The Referral Specialist will serve as the primary referral personnel to provide a positive first contact experience to patients while projecting a professional telephone image through phone interaction. The Referral Specialist will demonstrate sensitivity to patient's needs, and follow the Patient Privacy Act, through demonstrating exceptional telephone and interpersonal skills. Handle all incoming and outgoing local referral networks and both paper and faxed referrals while coordinating aid from Patient Relations team members. Determine the management of emergent calls in accordance with company policy. Maintain patient chart demographics and the Patient Portal for EMR (Electronic Medical Record) software. Respond to Live Chat and Cataract Self-Test inquiries. Assist in Referral Department reporting and perform special projects and other duties as assigned. Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. Customer-focused with excellent written, listening and verbal communication skills. Exhibits a positive attitude and is flexible in accepting work assignments and priorities. Interpersonal skills to support customer service, functional, and teammate support need. Able to communicate effectively in English, both verbally and in writing. Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. EDUCATION AND/OR EXPERIENCE High School Diploma or GED equivalent required Previous medical office experience preferred; LICENSES AND CREDENTIALS Minimum Required: None SYSTEMS AND TECHNOLOGY Basic to intermediate computer operation Proficient in Microsoft Excel, Word, PowerPoint, Outlook Prior experience with NextGen software or other EMR is preferred PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required100% of the time. If you need assistance with this application, please contact [phone removed]. Please do not contact the office directly - only resumes submitted through this website will be considered. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Employment Type: Full Time