Administration-Receptionist (Full or Part Time)

This position was created for the purpose of providing assistance to Veterans, their families, and visitors at the Wm. Jennings Bryan Dorn Department of Veterans Affairs Medical Center. Employee will be assigned to Community Engagement and Veteran Experience with their primary assignment at the information desk located at the visitor entrance to the medical center or any other area where patients and visitors would seek information, or patients or visitors need wayfinding assistance.
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The incumbent serves as the first point of contact for many of our customers by serving at the information desk or any other area where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance as directed by a supervisor.
The incumbent possesses the knowledge to address a wide range of patient and visitor inquiries regarding the Medical Center.
The Medical Center has numerous and extensive
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Monday - Friday 8:00 am to 4:30 pm
Virtual: This is not a virtual position.
Position Description/PD#: Information Receptionist/ PD01654A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
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Citizen to apply for this job
In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. your performance and conduct;
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
For a GS-04 position, you must have served 52 weeks at the GS-03 . An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
answering telephone inquiries and concerns; and providing information and responding to numerous calls throughout the facility.

To qualify based on education for this grade level, you must have successfully completed 2 years of education above high school level in any field for which high school graduation or equivalent is the normal prerequisite is creditable. One-year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

You must have a combination of general experience and education in equivalent combinations of successfully completed 1 year above high school education and 6 months of general experience directly related to the work of the Information Receptionist position, which may be substituted to meet the experience requirements for the GS-04 position.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; is committed to providing quality products and services.
Selective Placement Factor: Serves as the Information Receptionist in support of the overall mission of the VA Medical Center and enhances the level of patient satisfaction and positive customer satisfaction in day-to-day operations.
Makes a concentrated effort to effectively participate as a team member completing assignments and seeking assistance when needed.
Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
this includes the programs, policies, procedures, rules, and regulations of the organization.
Quality Ranking Factor: Makes a concentrated effort to effectively participate as a team member completing assignments and seeking assistance when needed. is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Position can serve as a floater (tour of duty will be as needed upon request) Tour of duties: 6am-230pm, 730am-4pm, 8am-430pm, 830am-5pm.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. To determine if you need an RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Johnson VA & its CBOCs are committed to hiring a diverse workforce from various backgrounds and individuals who demonstrate a diversity, equity, and inclusion-related mindset and behaviors. We are strongly seeking candidates who represent the full range of cultural and identity factors, including but not limited to race, ethnicity, sex, sexual orientation/identity, gender identity and expression, age, language, abilities/disabilities, socioeconomic status, religion, spiritual practices, geographic region, and other characteristics.
Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6, or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.