Field Service Engineering Tech
$32 - $46 per hourOmnicell
At Omnicell, we’re transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes. As a Field Service Engineer (FSE) I or II, you will play a critical, hands‑on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real‑world healthcare environments. This is more than a technical support role—it’s an opportunity to directly impact patient care by keeping life‑saving systems running. You’ll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting‑edge medical technology, automation, and robotics.
As a Field Service Engineer, you will deliver high‑quality service and technical expertise to healthcare customers while ensuring the performance and reliability of Omnicell solutions.
Ensure the uptime, reliability, and performance of Omnicell’s automation systems, enabling healthcare providers to deliver safe, efficient patient care.
Diagnose and resolve electro‑mechanical, automation, and system issues onsite to restore functionality quickly and effectively.
Perform Preventive Maintenance: Execute scheduled maintenance to optimize system performance and minimize downtime.
Deliver Exceptional Service: Manage Service Events: Accurately document all service activities, including repairs, escalations, and follow‑ups in accordance with company policies.
Drive Operational Excellence: Meet or exceed service‑level agreements (SLAs), response times, and customer satisfaction standards.
Identify product issues, bugs, or design challenges and elevate through appropriate technical support channels.
Inventory & Logistics Management: Maintain trunk stock, manage parts inventory, and ensure timely return of materials.
Cross‑Functional Engagement: Partner with internal teams to improve service delivery, product performance, and customer experience.
Field Service Engineer I
Perform moderate‑complexity troubleshooting and maintenance with guidance as needed.
Support healthcare staff at the manager level.
Field Service Engineer II
Provide coaching, mentoring, and technical guidance to junior team members.
Coursework or training in Network Engineering, Electronics, Robotics, or related field.
Experience working in a hospital or healthcare environment.
Field Service Engineer I
Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience). Experience troubleshooting electronic, mechanical, or computer‑based systems.
Field Service Engineer II
Bachelor’s degree + 1+ year of relevant experience.
Associate degree/trade certification/military training + 4+ years of experience.
Knowledge of FDA regulations, medical device standards, and Quality Management Systems.
Availability for on‑call rotation, including nights and weekends.
Frequent local travel within the assigned territory; occasional support in adjacent areas.
Maintain a home‑based workspace and inventory storage (trunk stock).
Reliable personal vehicle in good working condition.
In addition to base pay, eligible employees may participate in Omnicell's benefit programs, bonus plans, and other compensation offerings.
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