Head of Client Support Services

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand‑in‑hand!

In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. The Service Supervisor is responsible for supporting front‑end operations by delivering exceptional customer service, supervising front‑end team members, and ensuring efficient daily operations. This position assists with overseeing cash handling procedures, customer transactions, staffing support, and compliance with company policies while promoting a positive shopping experience.

Customer Service

Provide exceptional customer service and create a welcoming environment for customers.

Address customer questions, concerns, and service issues promptly and professionally.

Resolve customer complaints and raise issues when appropriate.

Promote company programs, services, and customer loyalty initiatives.

Lead by example in delivering outstanding customer service.

Front‑End Operations

Assist in supervising daily front‑end operations, including check stands, self‑checkout areas, and customer service functions.

Monitor customer flow and adjust staffing to maintain efficient service levels.

Ensure registers, self‑checkout equipment, and service areas remain operational and customer‑ready.

Support opening, closing, and shift transition procedures.

Maintain front‑end cleanliness, organization, and presentation standards.

Provide direction, coaching, and support to cashiers, courtesy clerks, and front‑end associates.

Assist with training new employees on operational procedures and customer service expectations.

Participate in employee development and performance improvement initiatives.

Support leadership in communicating company goals and expectations.

Cash Handling & Compliance

Ensure compliance with all cash handling procedures and company policies.

Assist with register accountability, audits, pickups, and balancing processes.

Support investigations related to shortages, overages, or operational discrepancies.

Maintain confidentiality regarding financial and employee information.

Safety & Loss Prevention

Support loss prevention initiatives and asset protection programs.

Ensure compliance with applicable regulations and company policies.

Operational Performance

Support departmental goals related to customer service, productivity, and labor management.

Assist in managing workflow to improve efficiency and customer satisfaction.

Identify opportunities to improve front‑end operations and service standards.

Competitive wages paid weekly

Access to up to 50% of your earned wages before payday, via our partnership with Stream

Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: