Head of Service Management

Service Supervisor

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.You have a passion for providing world-class service to customers, colleagues and communities. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Supervisor.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll Do With "Our Training and Your Experience"

Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales and other service duties.

This is a line position that is either field- or office-based and is responsible for the effective management of resources, costs, safety, quality assurance and customer satisfaction for the delivery and expansion of the existing service base.

Supervise Field Specialists, Service Specialists, Service Coordinators, and/or Inspectors in all aspects of service delivery.

The financial impact is measured in the growth and delivery of Service products in the local CTC market.

Advanced financial analytical skills including cost control (e.g. gross margin calculations).

Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.

Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems).

10 Company Holidays and Paid Time Off starting at 13 days annually

• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Tuition reimbursement
• Vehicle reimbursement plan or company vehicle
• Cell phone reimbursement (if applicable)
• 3-5 years of field service, project management or relevant engineering
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare