IT SysAdmin

EHR Systems Administrator Full Circle Health Network California, United States (Remote) Employment Type: Full-Time, Exempt Work Arrangement: Remote Work Location Requirement: Travel Requirement: Occasional regional or statewide travel may be required for organizational meetings, provider support, system implementation activities, trainings, conferences, audits, vendor engagements, and other business-related activities. Company Overview Full Circle Health Network is an integrated network of nonprofit, nationally accredited providers delivering coordinated, community-based services to vulnerable children, individuals, and families across California. Full Circle exists to ensure more Californians can access culturally congruent and trauma-informed care through a high-quality network of community-based organizations that address whole-person and whole-family needs. We accomplish this primarily by: Serving as a single contracting vehicle for community-based providers to enroll in Medi-Cal managed care plan networks. Reducing administrative burden for providers so they can focus on serving clients. Improving coordination across systems through technology infrastructure, training, and administrative practice support. Full Circle Health Network embraces the population health vision of CalAIM and is closely affiliated with the California Alliance of Child and Family Services. Position Summary Full Circle Health Network is seeking an experienced EHR Systems Administrator to join our Information Technology team. Experience supporting, configuring, or administering Exym, Full Circle Health Network’s electronic health record (EHR) platform, is strongly preferred. The EHR Systems Administrator is responsible for the configuration, administration, optimization, and operational support of Full Circle Health Network's Electronic Health Record (EHR) platform. The role serves as the organization's subject matter expert for EHR configuration and ensures the system aligns with California Medi-Cal, CalAIM, DHCS, Managed Care Plan (MCP), HIPAA, and organizational requirements. Responsibilities include provider setup, health plan configuration, billing rules, rates, note templates, workflows, user administration, security roles, reporting, system documentation, technical support, quality audits, and continuous system improvement. The position works closely with Operations, Clinical Leadership, Finance, IT, Compliance, Quality, users, and external EHR vendors to support efficient workflows, regulatory compliance, data integrity, and high-quality care delivery. Key Responsibilities Administer, configure, and optimize the EHR platform to support clinical, operational, financial, quality, compliance, and regulatory requirements. Configure and maintain workflows, security, billing, provider and program configuration, forms, documentation, reporting, and automation. Ensure configuration supports applicable DHCS, CalAIM, Managed Care Plan, HIPAA, contractual, and organizational requirements. Lead system configuration for new health plan implementations, regulatory initiatives, organizational projects, and operational changes. Maintain provider, organizational, health plan, and program configuration while ensuring data integrity. Design and support EHR reports, dashboards, and data extracts for operational, financial, clinical, quality, and compliance needs. Evaluate workflows and determine appropriate EHR configuration solutions. Analyze regulatory, payer, and program changes and identify required system modifications, controls, testing, and implementation needs. Establish and maintain EHR governance standards, configuration documentation, change-control procedures, and system administration best practices. Coordinate testing, change management, validation, upgrades, releases, and configuration changes. Troubleshoot application issues and serve as an escalation point for complex system problems. Develop and maintain policies, procedures, training materials, configuration records, and release documentation. Review help desk trends and recurring issues to identify opportunities for system improvements, training, or workflow changes. Conduct system quality audits and configuration reviews to support accuracy, compliance, data integrity, and operational effectiveness. Partner with clinical, operational, finance, quality, compliance, and IT teams to improve system functionality and user experience. Required Qualifications Bachelor's degree in Information Systems, Health Information Management, Healthcare Administration, Computer Science, or a related field preferred. Minimum of five (5) years of experience administering or configuring Electronic Health Record systems. Experience supporting Federally Qualified Health Centers (FQHCs). Experience with report writing, SQL, data analysis, or business intelligence tools. Experience configuring healthcare software platforms. Experience supporting end users in a healthcare environment. Experience creating technical documentation and training materials. Experience using help desk software such as Zendesk, Freshdesk, Jira Service Management, or similar platforms. Ability to exercise discretion and independent judgment when evaluating system requirements, risks, alternatives, and operational solutions. Experience supporting CalAIM, DHCS, or Managed Care Plan requirements. Experience with healthcare billing, reimbursement, provider configuration, or related EHR functionality. Experience supporting EHR implementation, optimization, upgrades, or change-management initiatives. Experience with EHR governance, access administration, system auditing, or configuration-control processes. Strong EHR administration and configuration knowledge. Knowledge of healthcare operations and managed care workflows. Strong technical writing and communication skills. Strong organizational and project management skills. Core Competencies Systems Administration · Business Process Analysis · Regulatory Compliance · Operational Judgment · Analytical Thinking · Technical Leadership · Project Coordination · Problem Solving · Customer Service · Communication · Collaboration · Change Management · Documentation · Quality Improvement Work Environment This position operates primarily in a remote professional office environment and requires frequent interaction with internal departments, leadership, providers, users, vendors, and external partners. Responsibilities include virtual meetings, EHR configuration, workflow analysis, reporting, documentation, help desk support, testing, implementation, and cross-functional collaboration. Work Location This is a remote position. The selected candidate must reside in the State of California and maintain a secure, professional home office environment. Occasional regional or statewide travel may be required for organizational meetings, provider support, EHR implementations, trainings, conferences, audits, vendor engagements, and other business-related activities. Physical Demands This position requires prolonged periods of sitting and computer use, reviewing electronic documents and data, and communicating by telephone and video conference. Compensation Salary Range: [$105,000 - $110,000] Final compensation will be determined based on experience, qualifications, technical expertise, internal equity, and organizational budget considerations. Why Join Full Circle Health Network? At Full Circle Health Network, you'll have the opportunity to support technology that directly strengthens healthcare delivery throughout California. You'll work with experienced professionals across technology, operations, clinical teams, quality, and compliance to improve access to high-quality, community-based care. Equal Employment Opportunity Full Circle Health Network is an Equal Opportunity Employer committed to maintaining a diverse, inclusive, and respectful workplace. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Reasonable Accommodation Full Circle Health Network provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Applicants requiring accommodation during the application or interview process may contact Human Resources. aa415a4b-8b21-40fc-a65c-70d2b25ca29a Full Circle Health Network