Head of Operations Management (m/w/d)

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

On the ground, dnata USA keeps 27 of the country’s major airports connected - both with each other and the world - including John F. Kennedy Airport in New York City. The Airport Operations Manager

Oversight of daily operations to include staffing assignments, oversight of operational safety, adherence to company policy while maintaining a professional manner with both internal and external customers

Use applicable customer technologies to support Safe and on-time operations to include individual carrier SOP’s

when loading/unloading aircraft, carts, and containers

Loading/unloading may require lifting over 100 items for a single aircraft

Push/pull loaded and empty carts and containers during loading/unloading operations

Couple/uncouple carts and/or cargo container dollies

Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers

Complete safety checklists for motorized equipment

Drive and operate motorized equipment (Tug, Belt Loader)

Read and interpret aircraft load sheets, checked baggage tags, and cargo labels

Operate a computer to enter and retrieve data for weight and balance purposes

Count baggage/cargo being uploaded/ unloaded during operations

Connect support equipment to aircraft such as PC Air, GPU etc.

Use signalling devices to communicate with co-workers or flight crew

Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies

Carries out management responsibilities in accordance with the organization’s policies and applicable laws

Establishes a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training and documented safety procedures.

Conducts oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude and respect for others

2-3 years Aviation Management Experience Required

Effective people management and planning / organizing skills, customer focused and analytical with good judgment, able to work under pressure and a team player

Customer focus and quality awareness

Computer proficiency, Office 365, Word/Excel

Must be able to work flexible working hours

or three to five years related experience and/or training;