Head of Operations Management (m/w/d)

For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. The Manager, Trial Operations is a senior operations role within the Trial Operations team, reporting directly to the Director of Trial Operations. The Manager owns three interconnected workstreams across the firm's regional office network: (1) Trial Partner coordination and case assignment, (2) accelerating the resolution of cases that are not trial-worthy, and (3) ensuring trial work‑up compliance against firm pre‑trial milestones.

This is a workstream leadership role rather than a people‑management role. The Manager does not have direct reports but operates cross‑functionally with Managing Partners, Trial Partners, handling attorneys, paralegal teams, and case operations staff to drive accountability, throughput, and outcomes on the firm's litigation pipeline.

Maintain the firm's Trial Partner roster and tiering data (win rates, trial volume, recovery amounts) in coordination with the Director.

Serve as the central point of contact between Managing Partners, Trial Partners, and handling attorneys for assignment questions and escalations.

Document assignment decisions, rationales, and outcomes in Litify to build a defensible audit trail and improve future assignment quality.

Partner with handling attorneys and Managing Partners to identify cases in litigation that should be resolved short of trial based on liability, damages, venue, or case‑specific risk factors.

Build and maintain a settlement pipeline view by office and attorney; Trial Work‑Up Compliance

Own and enforce the firm's pre‑trial milestone framework across regional offices, ensuring required work product is complete and timely.

Configure, refine, and monitor Litify milestone tasks, dashboards, and exception reports to surface non‑compliance proactively.

Escalate compliance gaps to the Director and Managing Partners with clear root‑cause analysis and remediation recommendations.

Lead post‑trial debriefs on work‑up quality; Represent Trial Operations in cross‑functional meetings with Managing Partners, Trial Partners, and Operation Leads.

Draft standardized communications (Managing Partner memos, attorney guidance, vendor outreach) on behalf of the department.

Contribute to the design and rollout of new Trial Operations processes, tools, and policies firm‑wide.

Strong proficiency with case management systems (Salesforce‑based platform) and Microsoft 365 (Excel, Word, Outlook, Teams).

Excellent written communication skills, including the ability to draft executive‑level memos and structured operational reports.

Comfort with data: able to build, read, and act on dashboards, pivot tables, and operational metrics.

Influence without authority – moves senior attorneys and Managing Partners to action through credibility, data, and clear escalation paths.

Discretion – handles confidential case strategy, settlement posture, and personnel matters appropriately.

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. For full‑time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.