Head of Business Operations - Remote

Lead Operations. Valet Living is looking for a Director of Operations who's ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting the strategic direction, driving performance, and optimizing processes to ensure we deliver top-tier service to our clients.

Bonus Target: 17.5% of annual salary, paid quarterly

Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement

Field-based role with frequent travel within your assigned region

Travel: Up to 40% of the time

Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.

Financial Stewardship: Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.

Resource Planning & Agility: Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.

Drive Operational Excellence: Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.

Client Partnerships: Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.

Talent Development: Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle-including recruitment, onboarding, performance management, associate relations, and ongoing coaching-to build high-performing teams and strong leadership pipelines.

Business Growth: Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.

Fleet & Inventory Management: Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.

Safety & Compliance: Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

Experience: Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.

Proven Leadership: Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.

Financial Acumen: Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.

Project Management: Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.

Analytical & Data-Driven: Strong background in using business analytics to inform decision-making and drive operational improvements.

Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.

Bachelor's degree preferred.

Required, along with the ability to travel regularly within your assigned market.

Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts

Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage

Flexible Time Off: No preset accruals-manage your time and work-life balance your way, plus 10 company-paid holidays.

Tuition reimbursement up to $5,250 per year and access to our online education center

Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The application window is anticipated to close 60 days from the date the job is posted.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.