Head of Operations & Business Management

At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.
At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.

Annual bonus opportunity of 22% based on company performance.

~ Annual equity award of $30K.

Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts

• Company paid short term and long-term disability (unless covered by a state disability plan)
• Company paid life insurance and AD&D
• Flexible Time Off Policy
• Employee Wellness and Financial Assistance Resources through Cigna and NY Life
• Nine (9) paid company holidays per year

Agena Bioscience® empowers research laboratories worldwide to deliver scalable targeted genomic data. Our open, advanced platform, the Mass ARRAY® System, provides researchers with insights through a highly multiplexed solution in the areas of mutation profiling, liquid biopsy, pharmacogenetics, and more.
The Director of Operations serves as the senior operational leader for the site, responsible for Manufacturing, Supply Chain, Production Planning, Warehouse, Facilities, Operational Excellence, and the Quality and Regulatory organization. Reporting directly to the VP/General Manager of the business, this role is accountable for building a high-performing operation that delivers safe, compliant, efficient, and scalable manufacturing while supporting the company's strategic growth objectives.
This leader serves as a key member of the site leadership team, partnering closely with Engineering, Product Development, Product Management, Commercial, Finance, Regulatory Affairs, and Customer Support to translate business strategy into operational execution. The Director is responsible for balancing customer commitments, operational performance, financial objectives, and regulatory compliance while developing future leaders and fostering a culture of accountability and continuous improvement. Provide strategic and day-to-day leadership for Manufacturing, Supply Chain, Production Planning, Warehouse, Facilities, Operational Excellence, and the Quality organization.
Lead and develop the Quality Manager, Manufacturing Manager, Warehouse Manager, Supply Chain Team, and future operational leaders while building organizational capability and succession plans.
Own operational performance across safety, quality, delivery, inventory, productivity, cost, and customer satisfaction.
Develop and execute annual operating plans, workforce strategies, and operational roadmaps aligned with business objectives.
Lead Sales & Operations Planning (S&OP), capacity planning, inventory strategy, and resource planning to support revenue commitments and business growth.
Drive manufacturing readiness for new product introductions, engineering changes, manufacturing transfers, and product lifecycle management.
Partner with Engineering, R&D, Product Management, Commercial, Regulatory Affairs, and Finance to remove operational constraints, improve product manufacturability, and support commercialization efforts.
Build strong partnerships across functions to resolve complex operational challenges while balancing customer needs, business priorities, and regulatory requirements.
Lead capital planning and operational investment decisions that improve quality, capacity, efficiency, automation, and long-term scalability.
Champion Lean Manufacturing, Daily Management, problem-solving disciplines, and continuous improvement initiatives throughout the organization.
Utilize and own operational metrics and business analytics to identify trends, prioritize improvement opportunities, and drive fact-based decision making.
Ensure compliance with applicable regulatory requirements, quality systems, safety standards, and internal policies.
Serve as the operational escalation point for significant customer, quality, supply chain, and manufacturing issues.
Consistently delivers safety, quality, delivery, inventory, productivity, and financial objectives.
Develops an integrated Operations and Quality organization that operates as one team with shared accountability.
Creates scalable manufacturing systems capable of supporting business growth and future product expansion.
Successfully supports new product introductions and manufacturing transfers with minimal disruption to customers.
Builds strong cross-functional partnerships that improve execution across Engineering, Commercial, Product Management, Quality, Regulatory, and Finance.
Develops future leaders through coaching, succession planning, and talent development.
Drives a culture where continuous improvement, accountability, and data-driven decision making become standard operating practice.
Identifies and mitigates operational risks after they impact customers or business performance.
Bachelor's degree in Engineering, Operations, Supply Chain, Business, or a related technical discipline required. 10+ years of progressive manufacturing or operations leadership experience, including responsibility for multiple operational functions.

• Demonstrated success leading Operations and Quality organizations within a regulated manufacturing environment.
• Strong understanding of Lean Manufacturing, Operational Excellence, capacity planning, inventory management, and production systems.
• Strong financial acumen with experience managing operating budgets, capital investments, and productivity initiatives.
• Medical device, diagnostics, biotechnology, pharmaceutical, or life sciences manufacturing experience strongly preferred.

Strategic thinker capable of connecting operational execution to business objectives.
Makes timely, data-driven decisions in complex environments.
Develops people and creates strong succession pipelines.
Maintains a customer-first mindset while balancing quality, cost, delivery, and compliance.
Primarily onsite within a regulated manufacturing and laboratory environment with occasional domestic travel.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.