Head of Service Management

Overview
Mungo Homes has an opening for a Warranty Service Manager in the Wilmington, NC market!

This position is responsible for the on-site review and repair of warranted residential construction. In addition, this position assists with the administration of warranty orders by processing and closing tickets, reviewing reports, and following up on tickets as necessary to assure timely completion.

Responsibilities
Essential Duties and Responsibilities: (performs other duties as assigned)

Meets with homeowners to determine needed repairs and verify warranty claim.

Supervises subcontractors on scheduled appointments.

Ensures the protection of area of the home being worked on as well as surrounding areas.

Makes sure work areas are cleaned prior to leaving home.

Participates in Customer Service follow-up with homeowners.

Works with Production Management and other departments to resolve problems and coordinate activities.

Evaluates project costs and maintains budgets.

Completes all inspections required paperwork, including scheduling and payment approvals.

Reviews warranty reports and follows up on repairs to insure timely completion. Works with sub-contractors when necessary.

Closes out orders in the computer to maintain accurate records.

Conforms with all safety rules and uses all appropriate safety equipment.

Maintain clean, well-organized work area.

Qualifications
Education and/or Experience: High school diploma or general education degree (GED); and two or more years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

Apple iPad

Microsoft Office Suite (Excel, Word, Outlook)

Ability to learn KOVA software

Certificates, Licenses, Registrations

Valid state driver’s license in good standing.

Minimum state required automobile insurance.

Business Unit - Mungo Homes

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