Head of Programme Management

Overview The Program Manager serves as the school liaison for online services and program platforms. They work closely with the on‑site principal to support annual planning and oversee the instructional program. The role is a customer‑relations ambassador for Stride, Inc., ensuring compliance with federal, state, and local regulations.

Responsibilities Act as the primary contact for account planning, implementation, and support.

Provide superior customer experience by proactively addressing training and support needs in collaboration with other Learning Solutions team members.

Coordinate resources to ensure seamless service delivery across marketing/enrollment, operations, curriculum, instruction, support, billing, training, and professional development.

Offer regular updates to partners on Learning Solutions progress, timelines, operations, and campaigns.

Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction.

Supervise, monitor, and evaluate teachers and staff on performance and goal achievement; Stay informed on state laws or administrative requirements affecting instructional services and adapt operations accordingly.

Directly supervise 10+ FTE employees and/or contractors, including recruiting, hiring, training, planning, appraising performance, rewarding, disciplining, and resolving complaints.

Qualifications Master’s degree in Educational Leadership or a related field and ten years of related professional experience.

Demonstrated leadership, management, interpersonal, and communication skills.

Track record of creating strategic partnerships that drive business growth.

Proficiency with MS 365 and web platforms.

Willingness to travel up to 25% of the time.

Desired Qualifications Experience leading a remote team.

Master of Business Administration (MBA).

Certificates and Licenses Valid state administrative license as required.

Work Environment Home‑based position; eligible for remote work from Washington, D.Bonus eligibility for qualifying employees. Benefits include health coverage, retirement contributions, and paid time off.

Applicants are considered based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.