Head of Operations Management (m/w/d)

Front Desk Supervisor Hotel Guest Services & Operations Start Your Journey with Midas Hospitality: Midas Hospitality is seeking an experienced, guest-focused, and motivated Front Desk Supervisor to support our Front Office team. This leadership role is responsible for overseeing Front Desk operations during assigned shifts, providing guidance and coaching to Front Desk associates, and ensuring every guest receives an exceptional arrival, stay, and departure experience. What You Will Be Doing: Lead daily Front Desk operations during assigned shifts while maintaining high standards of guest service and professionalism.

Train, coach, and support Front Desk associates on hotel procedures, guest interactions, brand standards, and service expectations.

Assist with onboarding new associates and provide ongoing performance feedback and development.

Support reservation management, room assignments, rate accuracy, and guest requests.

Monitor Front Desk cash handling procedures, credit card transactions, deposits, and financial accuracy.

Ensure compliance with hotel policies, safety procedures, and brand operating standards.

Maintain knowledge of room inventory, hotel services, local attractions, and promotions.

Communicate effectively with Housekeeping, Engineering, Sales, and hotel leadership to ensure seamless daily operations.

Complete shift reports, logs, audits, and other Front Office documentation accurately.

Support scheduling, shift coverage, and operational planning as directed by Front Office leadership.

Perform additional responsibilities and special projects assigned by hotel leadership.

What You Bring: Previous hotel Front Desk, Guest Services, or hospitality experience required.

Previous leadership, supervisory, or training experience preferred.

Strong understanding of Front Office operations, guest service standards, and hotel procedures.

Experience with hotel Property Management Systems (PMS), reservations, and basic computer applications preferred.

Strong customer service, communication, and conflict-resolution skills.

Experience in handling cash, credit card transactions, and financial procedures preferred.

Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying shifts.

This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday. Work is primarily performed indoors in a hotel environment and may involve moderate noise levels and continuous interaction with guests and associates.

Growth and development opportunities and access to learning resources.

Competitive Paid Time Off (PTO) policies.

Medical, Dental, and Vision insurance options.

Employee Assistance Program (EAP).

Hotel and travel discounts.

Founded in 2006, Midas Hospitality is a leading hotel development, construction, management, and investment firm with over 1,000 associates and a portfolio of more than 40 hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture centered on growth, teamwork, and opportunity.