Office Manager / Human Resources Manager

Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed Services, and Information Technology solutions.

The Office Manager / Human Resources Manager at Forward Slash Technology is responsible for overseeing daily office operations of currently 20-30 employees and managing all human resource functions. This role ensures the organization runs efficiently; employees are supported and compliant, and internal processes align with company goals. The ideal candidate is highly organized, detail-oriented, people-focused, and comfortable working in a fast-paced technical services environment.

Reports to: Executive Leadership

KEY RESPONSIBILITIES

Human Resources (Primary Focus)

• Own and manage employee onboarding and offboarding processes


• Ensure timely completion of documentation, access coordination, and policy acknowledgements


• Maintain employee records and personnel files


• Administer employee benefits programs (health, dental, vision, retirement, etc.)


• Serve as the primary administrative point of contact for employee relations, questions, and concerns, escalating issues to leadership as appropriate


• Ensure compliance with federal, state, and local employment laws and regulations


• Develop, update, and enforce employee handbook policies and procedures


• Periodically audit HR, PTO, and policy processes to ensure compliance and consistency


• Recommend updates as regulations or company needs evolve


• Coordinate performance review processes and assist leadership with corrective actions


• Manage timekeeping, PTO tracking, and leave administration


• Support training, professional development, and certification tracking


• Oversee employee relations; implement employee improvement plans, disciplinary and/or termination processes


• Handle sensitive employee, compensation, and company information with strict confidentiality

Office Management & Operations

• Oversee daily office operations to ensure efficiency and professionalism


• Manage office supplies, equipment, vendors, and facility needs


• Coordinate schedules, meetings, and internal communications


• Support leadership with administrative tasks and reporting


• Assist with payroll preparation and coordination with external payroll providers


• Maintain internal documentation, templates, and standard operating procedures related to HR and office operations


• Ensure clarity and consistency in internal communications

Culture & Employee Engagement

• Foster a positive, professional, and collaborative workplace culture


• Plan and coordinate employee engagement initiatives and team events


• Act as a trusted liaison between employees and leadership


• Support initiatives that improve employee retention and satisfaction 

Qualifications & Skills

• 3+ years of experience in office management and/or human resources


• Prior experience in a Managed Service Provider (MSP), IT services, or technical environment preferred


• Strong knowledge of HR best practices and employment law compliance


• Excellent organizational, communication, and interpersonal skills


• High level of discretion and confidentiality


• Proficiency with Microsoft Office and HR/Payroll platform software


• Ability to manage multiple priorities in a fast-paced environment


• Strong problem-solving skills and attention to detail


• Experience in a small or mid‑sized organization


• Comfort working in a growing or evolving role


• Ability to balance people’s needs with business requirements

Preferred Qualifications

• HR certification (PHR, SHRM-CP, or similar)


• Experience supporting a growing or scaling organization


• Familiarity with MSP operations, billing cycles, or service teams


• Serve as system owner for HR platforms (e.g., HRIS, payroll, timekeeping systems)


• Ensure data accuracy across HR, payroll, and compliance systems or external management provider


• Manage employee lifecycle workflows within HR systems (hire, change, terminate)

Mandatory Requirements

To maintain employment with Forward Slash Technology, all employees must meet the following requirements.

• Pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check


• Successfully complete Criminal Justice Information Systems (CJIS) training and certification


• Be a U.S. citizen residing in the St Louis Metropolitan area


• Hold a valid U.S. driver's license with a clean driving record


• Pass random drug tests as required

This is a full-time, onsite position based in our St Louis, MO office.

Success in this role means employees feel supported, processes are consistent, and leadership has confidence in HR and office operations.