Head of Operations & Business Management

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). Transdev provides a broad range of services for the client's autonomous driving testing and development efforts.

The Operations Manager acts as the Transdev operations liaison working with the client's and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Holidays: 6 days
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
The above listed benefits are the Corporate office policy. Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
Support client's operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
Manage and administer the performance-based pay program for all subordinate employees. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
oversees daily operations and coordinates activities of program; Maintains routine records and performs a variety of clerical work activities related to the property operation
Bachelor's degree from an accredited university or 2+ years of operations experience leading teams
Degree in Engineering, Operations, or a related field is a plus
Knowledge of service area and ability to read a map/digital map directions
Ability to use a computer to generate reports and schedules
Ability to supervise others and make quality business decisions regarding operations
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Travel up to 20% of the time
Must be on call and responsive for 24/7 operations
Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and

candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview

S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Please Click Here for CA Employee Privacy Policy.

Job Type: Full Time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Please Click Here for CA Employee Privacy Policy.

S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Find out more at or watch an overview video.