Senior Client Service Rep

Senior Client Advisor, Bal Harbour
Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.
Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.
KHAITE is looking for an experienced and client-focused Senior Client Advisor to join our team for our new store opening in Bal Harbour. This role is ideal for a luxury retail professional who excels at cultivating long-term client relationships, delivering personalized service, and serving as a brand ambassador.
The Senior Client Advisor is responsible for driving sales, cultivating lasting client relationships, mentoring fellow team members, and serving as a brand ambassador by delivering an elevated in-store experience that reflects KHAITE's commitment to craftsmanship and elevated service.
Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
Achieve and exceed individual sales goals and key performance metrics.
Proactively reach out to clients regarding new arrivals, exclusive collections, events, and special services.
Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.
Brand Representation
Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards.
Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.
Leadership & Team Support
Lead by example in delivering exceptional service and sales performance.
Coach and support Client Advisors by sharing best practices in selling, styling, and client development.
Assist leadership with onboarding and training new team members.
Act as a floor leader in the absence of store management when needed.
Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story while actively participating in and contributing to ongoing product knowledge and training initiatives.
Operations
Support daily operational responsibilities, including opening and closing procedures.
Assist with inventory management, cycle counts, replenishment, and stock organization.
Ensure compliance with company policies and operational procedures.
Passion for styling, fashion, and delivering exceptional customer experiences
Strong interpersonal, communication, and relationship-building skills
47 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion

• Familiarity with luxury clienteling tools and CRM platforms
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
• Foreign Languages a plus
• Existing network of clientele in the local market is highly preferred

We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.