Hospital Liaison (Full Time)

Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our ultimate mission is to dramatically improve patient access to home health care .

The Clinical Liaison role is the bridge between facilities and our field care team. You combine clinical credibility with relationship-building to accelerate referrals, strengthen partnerships with discharge planners and case managers, and ensure patients transition smoothly from facility to home health services.

If you have strong clinical knowledge, enjoy building facility relationships, and want to directly impact patient access to care, this position is an opportunity to contribute to patient care transitions.

Serve as the daily on-site presence at the assigned facility, building and maintaining relationships with case managers, discharge planners, and social workers.

Identify patients appropriate for home health services through proactive engagement with discharge planning teams.

Track all pending referrals from the assigned facility and follow up daily until each patient is admitted and scheduled for their first visit.

Relationship Management & Facility Presence

Maintain a consistent, visible presence at the assigned facility — the expectation is that facility staff know the Clinical Liaison by name and view them as a trusted partner, not a vendor.

Proactively communicate patient outcomes and status updates back to the referring facility, including confirmation that home health has started, visit schedules, and any clinical concerns.

Serve as the first point of contact for facility staff who have questions about home health services, eligibility, insurance coverage, or patient progress after discharge.

Coordinate with the Account Executive on facility-specific strategy, relationship gaps, and opportunities to expand referral volume from the assigned location.

Leverage clinical license and training to speak credibly with facility clinicians about patient conditions, home health service capabilities, and care transition best practices.

Support the Account Executive with clinical knowledge during facility presentations, in-services, and joint meetings with physicians or medical directors.

Administrative & Intake Coordination

Ensure all required documentation (face-to-face encounter, physician orders, insurance information, demographics, medication lists) is obtained from the facility before or at the time of referral.

Operations that back you up: You are supported by an experienced intake, clinical, and operational team so you can focus on facility relationships and referral conversion, not chasing paperwork.

Base salary based on your experience and license type, plus performance-based bonuses tied to referrals and admissions — you have direct control over your earning potential.

You own the relationship at your assigned facility(s), giving you autonomy to build trust and develop partnership strategies that work.

Cutting-edge tech built for operations: Every referral you convert is a patient gaining access to high-quality home health care. Growth opportunity: Strong performers in this role can advance into Account Executive, territory leadership, or intake/operations leadership positions as Adaptive scales.

Minimum 1 year of clinical experience in home health, hospital, SNF, or rehabilitation setting

Strong interpersonal and communication skills — comfortable building relationships with case managers, physicians, patients, and families

Proficiency with EMR systems and comfort with basic data entry and referral tracking

Reliable transportation and ability to travel between facilities if needed

Professional appearance and demeanor consistent with representing Adaptive in a clinical facility environment

Prior experience in a clinical liaison, intake coordinator, or business development support role in home health or post-acute care

Familiarity with Medicare, Medicare Advantage, and commercial insurance eligibility and authorization requirements

Understanding of home health admission criteria, homebound status requirements, and CMS Conditions of Participation

Experience with discharge planning workflows in hospital or SNF settings

Bilingual (English/Spanish) is a plus

Facility relationship management

Discharge planning collaboration

Home health eligibility and insurance navigation

Schedule: Full-time; occasional early mornings or weekends during high-volume periods

Facility-based (on-site at assigned facility)

#