Head of Operations & Business Management

Job ID: 10446953 | Amazon.com Services LLC

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; and Last mile – when the product is delivered to the customer’s door. Each workflow has slight building variations, but one thing is constant: our vision and dedication to the customer.

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’s current openings.

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Stand or walk for up to 12 hours during shifts

Continuously climb and descend stairs (applies to sites with stairs)

3+ years of employee and performance management experience

Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

1+ years of performance metrics, process improvement, or lean techniques experience

Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Comprehensive benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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