Head of Operations & Business Management

Responsibilities

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.

Planning of inbound and outbound volume, customer communication activities, space utilization and management, and equipment management.

People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.

Manages operations to meet prescribed productivity and service goals.

Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.

Meets all client specified KPI’s and complies with Quality system requirements.

Applies sound communication and motivational techniques, create programs to supervise fairly and equitably, counsel, and (where needed) discipline team members.

Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development.

Requirements

Must have a high school diploma or general education degree (GED).

Bachelor’s degree is preferred.

7 years’ experience working in a logistics/distribution/relevant environment.

5 years’ experience in a supervisory role.

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Proficient in Microsoft Office (Excel, Work, and Power Point).

Demonstrated proficiency in knowledge of applicable WMS systems.

English (reading, writing, verbal) proficiency in business communication at all levels.

Certifications & Qualifications

high school diploma

GED

Bachelor's degree

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