Manager of Operations

Responsibilities Responsible for state-wide operations where you will build a team from the ground up Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care Hire, train and develop staff as the operations needs grow Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve Work with development and technology teams to oversee software adjustment to your team’s workflows Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing Take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards Requirements 5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience) Healthcare / home health care experience preferred but not required Demonstrated ability to think outside the box, developing strategy and turning it into tangible results Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees Passion for improving home care and for leveraging technology to improve lives Ability to utilize technology to advance company initiatives Energized by ambitious goals and working in a fast-paced environment Must be comfortable rolling up their sleeves, being hands‑on, and doing whatever is necessary to support the team while building and growing it Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable An operational mastermind: you have a natural ability to identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality A humble leader: you understand that to lead is to set an example, to listen to others, and to always keep learning Core Competencies Demonstrates strong leadership in managing operations within the healthcare sector, focusing on team development, compliance, and the strategic use of technology to enhance patient and caregiver experiences. Proven ability to create and implement effective processes and metrics that drive quality improvement and operational efficiency. Highest-signal resume keywords Healthcare Operations Management Team Leadership and Development Compliance Oversight Process Improvement Technology Utilization ATS Optimization Keywords Hard Skills Operations Management Quality Control Systems Metrics Development Strategic Planning Process Streamlining Soft Skills Interpersonal Skills Team Motivation Accountability Problem Solving Adaptability Industry Keywords Home Health Care Compliance with State Laws Healthcare Startup Patient Experience Caregiver Experience Tools & Technologies Healthcare Technology Software Adjustment #J-18808-Ljbffr