Network Support / IT
Q1 Technologies
Network Administrator
Location: West Palm Beach, FL
- 5+ years of hands-on experience with Cisco routing and switching platforms (IOS upgrades, core/access layer architecture)
- Proven experience upgrading Arista, and Palo Alto network equipment and configurations
- Strong experience with Cisco IOS/XE, Arista EOS, and network automation tools
- Hands-on experience with SD-WAN technologies and centralized management platforms
- Solid understanding of routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLANs, STP)
- Familiarity with network monitoring tools (e.g., NetScout, Cisco DNAC, NetFlow, SNMP)
- Proficiency with network automation tools, particularly Ansible, for configuration management and deployment automation
- Strong understanding of network protocols, VLANs, routing, switching, and firewall policy management
- Experience managing ruggedized network equipment in industrial or utility environments (preferred)
- Demonstrated ability to manage incident and problem tickets with strong troubleshooting skills
- Experience with project planning, scheduling, and execution
- Excellent communication skills for technical and non-technical audiences
- vailability to participate in On-Call rotation for 24/7 operational support
- Experience with network security concepts and integration with firewalls and NAC
- Certifications such as CCNP, Arista ACE, CWNA, or SD-WAN vendor certifications
- Excellent communication and documentation abilities
- Experience with NetFlow, SNMP, and Syslog for monitoring
Infrastructure Modernization & Upgrades
- Lead network infrastructure upgrade projects across enterprise environments
- Upgrade Cisco, Arista, and Palo Alto network devices to Gold Standard versions, including core switches, access switches, routers, and firewalls
- Manage and upgrade substation power grid Cisco rugged switches/routers supporting critical energy operations
- Leverage automation tools such as Ansible to streamline upgrade processes, ensure consistency, and improve operational efficiency
Operational Support & Service Management
- Respond to and resolve incident tickets during business hours, ensuring timely restoration of network services
- Participate in 24/7 On-Call rotation to provide after-hours support for urgent network issues
- Collaborate with cross-functional IT teams to troubleshoot and resolve complex network problems
- Investigate and document root causes for problem tickets, developing permanent solutions to prevent recurrence
- Provision network resources including VLANs, switch ports, server connectivity, routing configurations, and firewall rules via Work Order (WO) fulfillment
Project Planning & Execution
- Develop detailed project plans for network upgrades and infrastructure maintenance
- Coordinate with stakeholders to schedule maintenance windows and minimize business impact
- Document network configurations, upgrade procedures, and standard operating procedures (SOPs)
- Provide status updates and communicate project progress to leadership and technical teams
Ensure compliance with change management processes and regulatory requirements
Vacancy posted 2 days ago
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