Customer Support Concierge (Remote)

Mercedes-Benz Product Concierge

Customer Experience | Luxury Brand Exposure | Career Growth Opportunity

Mercedes-Benz of Myrtle Beach - Myrtle Beach, SC

Launch Your Automotive Career with One of the World’s Most Prestigious Brands

Mercedes-Benz of Myrtle Beach is seeking an energetic, tech-savvy, and customer-focused Product Concierge to join our growing team. This is an exciting opportunity for someone passionate about luxury vehicles, technology, and delivering an exceptional customer experience.

As a Mercedes-Benz Product Concierge, you will play a key role in creating memorable delivery experiences, educating customers on vehicle technology, and helping clients fully enjoy everything their Mercedes-Benz has to offer.

This is more than just a job—it’s the beginning of a career path within the automotive industry. We are committed to investing in your professional development, ongoing education, and long-term growth within our organization.

Why You’ll Love It Here

• Opportunity to work with the prestigious Mercedes-Benz brand
• Career growth opportunities—we promote from within
• Paid training and ongoing Mercedes-Benz education
• Fast-paced, luxury retail environment
• Supportive and team-oriented culture
• Opportunity to build long-term relationships with customers
• Family-owned and operated organization
• Long-term career stability and advancement potential

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on vehicles, parts & service
• Professional development and manufacturer training opportunities

As a Mercedes-Benz Product Concierge, you’ll help create an elevated ownership experience while serving as a technology and product expert for our customers.

Customer Experience & Vehicle Delivery

• Welcome customers and create an exceptional first impression
• Conduct personalized vehicle delivery experiences for sold clients
• Schedule and complete encore delivery appointments to reinforce vehicle features and technology
• Build strong customer relationships through professionalism, enthusiasm, and attention to detail

• Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms
• Demonstrate vehicle technology and advanced features in an easy-to-understand way
• Assist customers with vehicle personalization, settings, and connectivity features
• Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms

• Help answer customer questions related to vehicle systems and technology
• Troubleshoot basic connectivity and technology concerns
• Collaborate with sales and service teams to ensure customer satisfaction
• Participate in ongoing Mercedes-Benz training, workshops, and education courses
• Create a positive and informative ownership experience for every customer

• Assist with showroom presentation and vehicle merchandising
• Help maintain organized and presentation-ready inventory
• Support dealership events and customer engagement initiatives

• Passion for luxury vehicles, technology, and customer experience
• Strong communication and interpersonal skills
• Positive, outgoing, and professional personality
• Ability to explain technology in a simple and engaging way
• Strong organizational and multitasking abilities
• Team-oriented mindset with a willingness to learn and grow
• Professional appearance and customer-first attitude

• Valid driver’s license with a clean driving record
• Ability to work flexible schedules, including some weekends

• Opportunity to represent one of the world’s most iconic luxury automotive brands
• Career path opportunities within sales, service, leadership, and customer experience
• Leadership team committed to employee growth and development
• Modern dealership environment focused on customer excellence

• Hospitality
• Luxury retail
• Customer service
• Technology support
• Brand ambassador roles
• Automotive enthusiasts
• Recent graduates looking to begin a professional career

Mercedes-Benz of Myrtle Beach is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed