Head of Product & Customer Experience

Local Minneapolis, Atlanta or Seattle; Initial 6 months contract to start - Very likely to be longer-termed/ongoing

We are made up of individuals with unique backgrounds and expertise who have a shared vision and prioritization of enhancing the overall customer experience while driving total company benefit. This team is required to work with individuals across the company to help their strategies come to life, having a unique opportunity to build a strong and robust network organically.

Project Description We are hiring for one (1) role on the team: Paid Membership Engagement: As a Product Manager on the Paid Membership Engagement team, you will play a key role in helping to drive high value interactions with our Paid Member audience. You will own product strategy and concept from start to launch while working close with a cross-functional teams of stakeholders and team members to ensure we are delivering the high value work, sooner and with the highest-quality. You will leverage deep knowledge of product metrics and results-driven decision-making frameworks to help design, build, launch and iterate on new experiences that delight and engage our Best Buy Paid Members.

You may be asked to come into the office up to three days per week.

Demonstrate empathy for customers and steer strategies to build customer trust

Analyze customer data to identify trends and opportunities to improve retention

Partner with cross-functional teams (decision science, marketing, product, engineering, operations) to identify and deliver experiences that improve customer engagement and retention

Design models, success metrics, and reporting to measure the performance of engagement and retention campaigns and overall program effectiveness

About us: As part of the Best Buy team, youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers homes. experience relevant Product Management Experience (Dev, UX, Strategy, etc.)

• Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent combination of education and/or experience
• relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.