IT Helpdesk / Junior Sysadmin

Jr. System Administrator
Client is currently looking for a Jr. System Administrator who will assist in maintaining and optimizing the current environment, provide helpdesk support in a shared team environment and provide excellent customer service to enterprise employees, and assist on technology projects.
The Jr. System Administrator is the primary resource for the IT ticket system, Windows/OS desktop and laptop support, and VOIP phone system maintenance. This position is responsible for performing endpoint system maintenance including OS and application installs, OS update maintenance, OneDrive setup and troubleshooting, and ensuring the availability of endpoint computer systems. In addition, this position is involved with computer security-related and other technology related projects, and endpoint and other business hardware procurement.
You will work with the entire client IT Group to provide world class desktop and application support for end users. You will troubleshoot multiple computer platforms (Windows, MacOS, and Smartphone). You will support multiple administrative and endpoint related applications and users who work from an office, home, or while traveling.
The Jr. System Administrator will be working with internal employees and would be able to provide technical Support and develop customer relationships with all employees. The Jr. System Administrator will need to work independently when given a problem, analyze the root cause, communicate the best approach to resolve the issues. Documenting the above for the team is required.
Job Responsibilities:

Prioritizing, assigning, and managing help desk tickets in a ticket management system
Troubleshoot hardware and software issues on servers and other related devices including PCs, mobile devices and network appliances like routers and switches.
User and computer management within Active Directory, Office 365, Citrix console, Azure, SharePoint, and Windows 10
Endpoint management using MDT, Intune, and Bomgar remote support tools
Asset management for 200+ users
Manage network printers
Provided offsite maintenances for 13 sites across the U.S. including APC battery replacement and network room maintenance or cleanup.
Data Management for Daily and Month End reporting within Profit 21
Education, Experience and Skills Required:

Administering endpoint systems on Windows 10
Configuring and Troubleshooting Windows Server 2012R2+ Active Directory Domain Services
Planning and Managing Windows 10 endpoint deployments and environments, Microsoft Deployment Toolkit experience a plus
Hardware solution provider for Dell Endpoints
Familiar with IT ticketing systems, ManageEngine ServiceDesk Plus experience is a plus.
Software solution provider for Office 365, Adobe pro, Microsoft Dynamics CRM, SolidWorks, AutoCAD