Head of Facilities (Full-Time)

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first "no-kill" shelter in the state of Idaho (in 1999), annually we help more than 7,500 animals and touch the lives of more than 5,000 people through our programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.

JOB SUMMARY:

The Facilities Manager is responsible for the strategic oversight, maintenance, safety, and operational readiness of all Mountain Humane facilities, grounds, vehicles, staff housing units, and off-site properties, including The Barkin' thrift store.
This position serves as both a leader and a working facilities professional. The Facilities Manager oversees facilities staff, contractors, vendors, maintenance budgets, capital improvement projects, preventative maintenance programs, regulatory compliance, and facility-related emergency preparedness. In addition, the Facilities Manager is expected to actively participate in day-to-day maintenance, troubleshooting, repairs, cleaning, and operational support as needed.
The successful candidate will be comfortable transitioning between strategic planning, project management, budget oversight, and hands-on facility work. This role requires a proactive individual who is willing to roll up their sleeves and assist wherever needed to ensure Mountain Humane's facilities remain safe, functional, welcoming, and operational.
Classification: Full-time, Exempt
Reports to: Senior Director of Finance & Administration
Collaborates with: All departments, leadership, volunteers, contractors, and community partners
Supervises: Facilities staff, contractors, vendors, and service providers
Location: 101 Croy Creek Road, Hailey, Idaho 83333

QUALIFICATIONS:

Required Qualifications

Five (5) years of progressively responsible experience in facilities management, building operations, construction supervision, commercial maintenance, or a related field.
Demonstrated experience supervising staff, contractors, and vendors.
Strong hands-on maintenance experience in commercial, industrial, institutional, healthcare, veterinary, or multi-building environments.
Working knowledge of HVAC, plumbing, electrical, irrigation, building automation systems, and general facility maintenance practices.
Experience managing budgets, projects, and preventative maintenance programs.
Proficiency with Microsoft Office Suite, particularly Excel.
Ability to learn and utilize new software systems.
Strong communication, customer service, leadership, and project management skills.
Strong troubleshooting, problem-solving, and analytical abilities.
Valid driver's license and insurable driving record.
Preferred Qualifications
Experience maintaining animal shelters, veterinary clinics, healthcare facilities, schools, or nonprofit facilities.
Experience with geothermal systems, access control systems, security systems, and building automation systems.
Experience managing capital improvement projects.

POSITION DUTIES:

Facilities Operations
Oversee the maintenance, repair, and operation of all Mountain Humane facilities, grounds, equipment, vehicles, apartments, and off-site locations.
Monitor facility conditions and proactively identify maintenance needs.
Respond to maintenance requests and service tickets in a timely manner.
Develop and maintain preventative maintenance schedules and documentation.
Become familiar with all building plans, mechanical systems, and facility infrastructure.
Ensure all facilities remain clean, safe, functional, and compliant with applicable regulations.
Working Manager Responsibilities
Personally perform routine maintenance, troubleshooting, repairs, and facility upkeep as operational needs require.
Assist with plumbing, electrical, mechanical, carpentry, painting, drywall, flooring, janitorial, and general maintenance tasks within the scope of training and experience.
Assist with cleaning, sanitation, and facility appearance standards.
Support grounds maintenance, irrigation repairs, snow removal, and seasonal facility preparation.
Participate in special event setup and breakdown activities.
Work alongside facilities staff to complete projects and daily operational tasks.
Maintain a visible presence throughout Mountain Humane facilities and proactively identify facility issues before they become larger problems.
Respond to facility emergencies and urgent operational issues, including after-hours situations when necessary.
Building Systems Management
Monitor and maintain building automation systems (BMS).
Oversee HVAC, geothermal, plumbing, electrical, irrigation, security, fire protection, access control, audio/video, and lighting systems.
Assist with troubleshooting and coordination of repairs involving building systems.
Maintain inspection schedules and service records for all critical systems and equipment.
Staff Leadership & Supervision
Recruit, train, supervise, coach, and evaluate facilities staff.
Establish priorities and assign work to ensure operational efficiency.
Foster a culture of accountability, teamwork, safety, and customer service.
Conduct regular team meetings and provide ongoing development opportunities.
Vendor & Contractor Management
Solicit bids and proposals from contractors and vendors.
Negotiate contracts and oversee contractor performance.
Ensure quality workmanship, timely completion, and compliance with organizational standards.
Manage relationships with service providers and monitor contract performance.
Safety & Regulatory Compliance
Ensure compliance with OSHA standards, building codes, fire codes, and applicable regulations.
Coordinate inspections for elevators, fire extinguishers, alarms, emergency lighting, and other required systems.
Develop and maintain emergency response, evacuation, and safety procedures.
Conduct facility safety training and drills for staff.
Maintain required records, permits, inspections, and certifications.
Administrative Responsibilities
Maintain accurate maintenance records and documentation.
Create and update facility-related policies, procedures, and standard operating procedures.
Prepare reports, project updates, and budget information for leadership.
Utilize facility management software and other technology platforms as needed.

GENERAL GUIDELINES

Positive attitude and strong work ethic.
Self-motivated and dependable.
Strong organizational and time management skills.
Ability to work independently while maintaining effective communication with team members.
Flexibility and willingness to assist wherever needed.
Commitment to Mountain Humane's mission and values.
Ability to work effectively with individuals from diverse backgrounds and experiences.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This position requires both office-based and physical work.
The Facilities Manager must be able to:
Frequently walk, stand, bend, stoop, kneel, crouch, climb, push, pull, and reach.
Frequently lift and carry up to 50 pounds and occasionally lift heavier items with assistance.
Climb ladders, access rooftops, mechanical rooms, crawl spaces, and confined areas.
Work indoors and outdoors in varying weather conditions, including heat, cold, snow, rain, and smoke.
Safely operate hand tools, power tools, maintenance equipment, and company vehicles.
Work around cleaning chemicals and maintenance products.
Perform physical labor for extended periods of time.
Work in a shelter environment with dogs, cats, and other companion animals.
Occasionally handle situations involving sick, injured, frightened, aggressive, or deceased animals.
Interact professionally with staff, volunteers, visitors, contractors, and members of the public in emotionally charged situations.
Be available for occasional evening, weekend, and emergency response work as operational needs require.

HOURS, SALARY & BENEFITS:

Hours:
Full-time, generally 40 hours per week. Occasional evenings, weekends, and emergency response may be required based on operational needs, weather events, facility emergencies, or special projects.
Salary:

The salary range for this position is $61,880 - $83,720 , depending upon relevant experience, demonstrated competencies, certifications, job performance, internal equity considerations, and organizational needs. Mountain Humane currently anticipates hiring within a range of $70,000 - $80,000 annually, depending on qualifications and experience.
Benefits:

Mountain Humane offers a comprehensive benefits package for all full-time employees, including:

• Generous paid time off allotment for vacation and personal reasons
• 100% employer paid medical and vision insurance for staff (with the option of upgrading the plan for an additional contribution)
• 100% employer paid dental insurance plan through Delta Dental
• 100% employer paid life insurance policy
• Access to a 403(b) retirement account with a 3% matching employer contribution
• Access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets
• An annual personal pet care allowance for veterinary products and services
• A 40% discount at The Barkin' thrift store in Hailey, and
• Access to discounted membership at Gravity Fitness & Tennis in Hailey
• Mileage stipend for commuting employees

Mountain Humane also provides funding for professional development opportunities. For employees with federal student loans, Mountain Humane is also a qualifying employer for the Public Service Loan Forgiveness (PSLF) program!
Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.
Mountain Humane is an equal opportunity employer.