Managing Head of Retail Sales

The Accessories Sales Manager ensures customer retention and the performance of this profit center by recruiting qualified accessory sales personnel; is responsible for appraising, purchasing, reconditioning, displaying, and merchandising the accessory inventory; and provides the vehicle department with a supply of marketable accessories within the dealership and management’s financial guidelines and purchasing policies.

Medical- 4 plans (BCBS)

• Dental
• Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Properly uncovers customer’s “wants, needs and desires” and offers accessories that satisfy each.
• Makes recommendation of accessories that address safety, performance and style.
• Cultivates relationships with Parts and Service Departments to ensure completion of all orders.
• Takes initiative to promote accessories/product to customers in service lounge.
• Follows up on completed orders to ensure complete customer satisfaction.
• Addresses and resolves customer service challenges related to their accessory purchase.
• Works with Service and Parts Departments to set accessory install appointments.
• Hires, motivates, counsels, and monitors the performance of all accessory sales employees.
• Prepares and administers an annual operating forecast and budget for the sales department.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect accessory sales.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control process in conjunction with the CRM.
• Works with the CRM to ensure that all customers are followed up on a consistent basis.
• Maintains vehicle accessory inventory. Monitors customers’ likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which accessories to stock.
• Analyzes sales history and local area trends to determine the best purchasing mix.
• Conducts daily and weekly sales and sales training meetings as requested.
• Oversees the efforts of salespeople to enhance the image and customer satisfaction rating of the dealership.
• Transfer of Opportunity) of each customer to F&I department.
• Ensures that salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Develops and maintains outside sources (other wholesalers and retailers) for inventory.
• Plans and controls the display of inventory.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Adhere to all company policies, procedures and safety standards
• High school diploma or the equivalent.
• Proven success in commission sales environment.
• Previous automotive sales experience preferred.
• A professional appearance and customer oriented attitude.
• Excellent interpersonal and telephone skills; Know and understand the federal, state and local laws, which govern retail

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be able to move around the facility and grounds
• Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
• Environmental Conditions: Be able to work outside in weather and inside a climate-controlled environment

Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women. If we suspect a co-worker has a negative attitude we will help them reset their human computer and pick them up.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.