Patient Transporter - Hospital Services

At Houston Methodist, the Transporter position is responsible for transporting acute, intensive and critical care patients in a timely manner by wheelchair, transcart, stretcher or bed. This position supports the interprofessional team in delivering high quality patient care during transit. The Transporter position moves inpatients and outpatients to diagnostic testing and therapeutic areas, clinics, physician's offices, admissions and discharges throughout the complex. The Transporter position must be able to communicate appropriately and work closely with nursing staff and co-workers. QUALIFICATIONS EDUCATION High School diploma or equivalent education (examples include: EXPERIENCE One year of customer service, patient transportation or nursing aid experience preferred

LICENSES AND CERTIFICATIONS Required BLS - Basic Life Support or Instructor (AHA) - American Heart Association within 90 days

KNOWLEDGE AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Demonstrates a working knowledge of isolation, infection control and safety procedures. ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Communicates to both Nursing, Imaging and other departments as to any delays. Participates as a team player with nursing, ancillary staff and coworkers for moving the patient to tests, treatments and procedures. Documents assignments completely per department protocol.

Interacts positively and effectively with patients and guests, as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Trains and orients new transporters. Makes appropriate customer service decisions with problem-solving, setting/communicating trip delays, canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., Maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate.

Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate.

Contributes towards improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability and providing timely transports.

QUALITY/SAFETY ESSENTIAL FUNCTIONS Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Disinfects equipment before and after each use, allowing sufficient time for the disinfectant to dry thoroughly.

Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs, takes damaged equipment out of service and delivers appropriately for repair.

Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections. Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.

Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Offers innovative solutions through participation in performance improvement hospital projects and activities. ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. TRAVEL** **Travel specifications may vary by department**

May require travel within the Houston Metropolitan area No

May require travel outside Houston Metropolitan area No

QUALIFICATIONS EDUCATION High School diploma or equivalent education (examples include: EXPERIENCE One year of customer service, patient transportation or nursing aid experience preferred

LICENSES AND CERTIFICATIONS Required BLS - Basic Life Support or Instructor (AHA) - American Heart Association within 90 days

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