Part-Time Front Desk/Client Service Rep

MEMBER SERVICES REPRESENTATIVE (Day Shift)
Part-Time Non-Exempt
We’re seeking a Member Services Representative who will be responsible for providing exceptional customer service to our club members and staff.

This role is offered by JEM Wellness Brands, a proud franchise operator of Crunch Fitness—the “No Judgment Gym” known for fun, effective workouts. Crunch serves over 3 million members across 500+ locations and ranks #1 in fitness and #32 overall on Entrepreneur’s Franchise 500 (2025), featuring its new Crunch 3.0 design.

JEM Wellness Brands is growing rapidly and committed to your future. Since 2022, we’ve acquired six Northern California Crunch locations, partnered with Atticus Franchise Group, and set a goal to open 75 new gyms by 2032. We operate with core values of Resilience, Service, Transformation, and Excellence—building a movement of self-improvement through purpose-driven work and a people-first culture.

The Member Services Representative creates a welcoming environment for members and team members who are passionate about fitness. This role requires an optimistic communicator who enjoys engaging with others, thrives in a structured environment, and excels at multitasking while maintaining organization and attention to detail.

Member Services Representative Responsibilities
Member Engagement & Service

Front Desk Operations

Navigate all front desk stations, including check-in, Relax & Recover, guest services, and membership sales

Answer phones promptly and professionally

Assist with membership sales and promote additional services such as tanning, group fitness, small group training, and childcare

Sell retail products and facilitate payment for member services in accordance with company procedures

Facility Knowledge & Cleanliness

Maintain a clean and organized work area and support overall facility cleanliness

Be an expert in all club facilities, services, programs, and schedules

Participate in cleaning beyond shift duties to ensure a “grand-opening ready” environment

Team Collaboration & Training

Attend monthly and weekly department meetings and employee training sessions

Assist in projects delegated by club management

Follow all policies and procedures outlined in the Employee Handbook

Communication & Language

Fluent in English with proficient reading and writing skills

Technical & Computer Skills

Basic computer proficiency

Ability to navigate club software and systems

Customer Service

Strong customer service orientation

Minimum 1 year of experience in a service-oriented position

High school diploma or GED required

This position is designated as a day-shift role. Employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled by the Company. Compensation (Hourly)

$Retirement Savings - 401(k) plan with employee contribution options, available to all employees after six months of service available for full-time and part-time employees.

Safety & Certification Support - Free CPR/AED re-certifications provided by the company for all employees.

It is the responsibility of the candidate to obtain and maintain all required certifications at their own expense, including but not limited to Personal Training Certification, Group Fitness Certification, and CPR/AED Certification, as a condition of employment.

About JEM Wellness Brands
Founded in 2022, JEM Wellness Brands is a first-in-class health and wellness franchisee platform and an official franchise partner of Crunch Fitness. Through our portfolio of industry-leading brands, we do good by doing well.

We envision a world where wellness is accessible, inclusive, and deeply personal—where fitness, beauty, and recovery are not just services, but a way of life. Guided by our core values of Resilience, Service, Transformation, and Excellence , we strive to create meaningful experiences for our community, team members, and customers.

We’re a team of passionate leaders and purpose-driven professionals who celebrate wins, support growth, and put people first—always.

All employees at JEM Wellness Brands must be 18 years of age or older .

Crunch Fitness Powered by JEM Wellness Brands provides equal employment opportunities to all employees and applicants and strictly prohibits discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Crunch Fitness Powered by JEM Wellness Brands does not offer visa sponsorship or support visa transfers for this position. J-18808-Ljbffr JEM Wellness Brands