Full-Time Secretary/ Customer Service

The Secretary (OA) provides full administrative support to the Chief, Health Information Management System (HIMS), and serves as the first contact to the Service through telephone customer service interactions. The incumbent personally responds to routine, non-technical and, at times, technical requests for information concerning Business Office, HIMS functions.
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Oversees all on-site office calls, emails, visitors, and correspondence.
Exercises judgment as a buffer and liaison between member and other personnel based on written/unwritten office policy and practices.
Prepares and develops materials for formal letters, memorandum, and reports which requires knowledge of Departmental functions and procedures governing preparation of executive correspondence. Develops work processes for tracking and controlling large variety of correspondence for Service and reviews data collected with intent to determine trends for resolutions.
Performs clerical duties for office support.
Organizes and maintains office filing system and procures supplies and equipment.
Work Schedule: Monday - Friday | 7:30 AM CST - 4:00 PM CST
Telework: Ad Hoc Available
Virtual: This is not a virtual position.
Secretary (OA)/ PD707100
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
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Citizen to apply for this job
In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. your performance and conduct;
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Organizing and maintaining office filing system; Reviewing and compiling data.
Using computers, software applications, databases, and automated systems to accomplish work.
Preparing and developing materials for formal letters, memorandum, and reports; NOTE: We will not make assumptions when reviewing applications. Please see the Required Documents section of the announcement for resume requirements. Your experience must be fully documented in your resume and must include job title, duties, month and year start/end dates AND hours worked per week to receive proper evaluation. NOTE: Transcripts must be submitted with application. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.