Order Processor (After Sales Service)

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. Ferguson is seeking the right individual to fill an immediate need for a Sales Coordinator for post-sales support! This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.
Proactively communicate order status via phone and email
Help improve customer satisfaction by ensuring accuracy and timely processing of orders
Prior sales and/or customer service experience
Proficiency in Microsoft Office: Excel, Word, PowerPoint, and Outlook
Ability to effectively communicate both verbally and in writing
Experience with Salesforce or other CRM software is a plus
We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.