Head of Operations Management (m/w/d)

Director of Operations

Administrative

The Director of Operations is a senior leadership role responsible for ensuring the day‑to‑day operational excellence of the treatment center. This position focuses on supporting Directors, clinical leadership, staff, and clients by maintaining smooth, efficient, and compliant operations across all programs. The Director of Operations serves as a strategic and hands‑on leader who understands how all operational pieces fit together — from census flow and admissions to attendance, discharges, housing coordination, and financial performance metrics.

This role is highly collaborative and data‑informed, with a strong emphasis on leadership, accountability, and support rather than direct billing execution. While financial awareness is essential, this position is designed to oversee operational health and performance within a primarily Medicaid‑based environment.

The Director of Operations has the authority to act on behalf of program leadership when needed and plays a critical role in ensuring continuity, stability, and quality across the organization.

Serve as a trusted operational partner to Executive, Program, Clinical, and Site Directors.

Maintain a strong understanding of daily operations across all treatment programs (PHP, IOP, OP).

Collaborate with Admissions, Clinical, and Housing teams to resolve bottlenecks or gaps.

Performance Metrics & Financial Awareness

Track and monitor revenue per client per week and overall program performance.

Review attendance, engagement, and utilization trends that impact financial health.

Maintain high‑level awareness of reimbursement structures within a Medicaid environment.

Housing & Facility Operations

Provide oversight and coordination related to affiliated recovery housing operations.

Address housing‑related operational issues impacting client care and retention.

Oversee facility operations including safety, maintenance, and environment of care.

Ensure facilities meet regulatory, safety, and quality standards.

Compliance & Quality Assurance

Ensure operations align with state, federal, and accreditation requirements.

Support audits, site visits, and regulatory reviews.

Participate in quality improvement initiatives and operational audits.

Monitor safety, environment of care, and risk management concerns.

Ensure policies and procedures are implemented consistently across programs.

Support hiring, onboarding, and training processes in collaboration with Directors.

Assist with performance management and corrective action when needed.

Ensure leadership has accurate and actionable operational data.

Ensure operational reports, census tracking, and performance data are accurate and timely.

Support leadership with reporting related to operations, quality, and performance metrics.

Five (5) or more years of healthcare operations experience preferred.

Travel Required (within Ohio)

Strong understanding of treatment center operations and workflows.

Data‑driven mindset with ability to interpret operational and performance metrics.

This role operates in a professional healthcare and office environment. Full‑time position, Monday through Friday with occasional evenings, weekends, and on‑call responsibilities as required.

The company is an Equal Opportunity Employer and complies with all applicable laws including ADA regulations.

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