Head of Operations Management (m/w/d)

Operations Manager Phoenix Textile Corporation - O'Fallon, MO
Who We Are Phoenix Textile Corporation has been a trusted supplier to healthcare, institutional, and government customers since 1983. Phoenix Interiors, our Interiors Division, delivers commercial interiors and FF&E solutions - and we're scaling significantly.
What You'll Do Lead the Operations Engine Behind a Growing Interiors Division
Position Summary The Operations Manager owns operations end-to-end - quote to cash - for the Interiors Division, leading the estimating and order-processing team and holding key operating controls, including forecast and inventory sign-off. The mandate: strengthen, modernize, and scale an established pipeline to absorb significant volume growth without a proportional increase in headcount.
Essential Functions Own the quote-to-cash pipeline end-to-end - cycle time, accuracy, and margin integrity from estimate through order intake, processing, PO issuance, billing, and cash.
Lead the estimating function: set turnaround and accuracy standards and manage queue priority against demand.
Own the Sales → Interiors intake-QC gate, enforcing data quality and flagging thin-margin patterns back to Sales.
Ensure each order type is processed correctly and cross-train the operations specialists so no lane is single-threaded.
Own billing cadence, standards, and release authority.
Own the response standard for expediting and customer service, and serve as the escalation point across the order → install → billing seam.
Own inventory control sign-off across drop-ship, make-to-order, and stocked models.
Drive trustworthy reporting out of JD Edwards EnterpriseOne (E1) and own the Power BI automation roadmap.
Build team capacity through process design and cross-training - not overtime - to support significant volume growth.
Qualifications 5+ years of operations / order management experience in manufacturing, distribution, or FF&E / commercial interiors, including 2+ years leading a team.
Hands-on ERP order management experience - JD Edwards E1 strongly preferred; Demonstrated ownership of a quote-to-cash / order-to-cash process at scale, including a Sales-to-operations intake handoff.
Track record building and standardizing SOPs and controls, not just executing them.
Advanced proficiency in Microsoft Excel and comfort with data analysis and reporting.
Strong analytical, organizational, negotiation, vendor management, and problem-solving skills.
Excellent written and verbal communication skills across customers, suppliers, and internal departments.
Ability to manage multiple priorities and deadlines in a fast-paced, team-oriented environment.
Benefits Four-tier health insurance plans including an HSA option
Dental insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Group Term Life Insurance
Voluntary Life Insurance
401(k) Retirement Plan with a company match equal to 25% of the first 10% of employee deferrals and profit sharing
Casual dress work environment
Career growth and professional development opportunities
Phoenix Textile Corporation abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), which prohibit discrimination against qualified individuals based on protected veteran or disability status, race, color, religion, sex, or national origin, and require affirmative action to employ and advance individuals without regard to these factors, sexual orientation, and gender identity.
If assistance is needed in applying for employment, please contact our Human Resources Department by email or by phone at View phone number on click.appcast.io.

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