Restaurant Server- Hourly

Hestan Napa is the first-of-its-kind Hestan brand destination where guests can
immerse themselves in the full Hestan lifestyle: from award-winning cookware and
luxury residential appliances to curated wines and unforgettable culinary
experiences. We are seeking a warm, professional, and service-oriented Server to
join our front-of-house team. Reporting to the Assistant General Manager, you
will play a key role in creating memorable dining experiences by providing
attentive, knowledgeable, and personalized service. If you thrive in a
fast-paced, guest-focused environment and are passionate about hospitality and
fine cuisine, we invite you to be part of our innovative and inspiring team.

POSITION SUMMARY:

The Server is responsible for delivering an exceptional guest experience at the
dining table, within the kitchen equipment showroom, and in the Hestan culinary
wares department. This role requires a strong interest in cooking and wine,
along with comprehensive knowledge of Hestan Napa’s policies, food and beverage
offerings, culinary wares, kitchen equipment, and service standards.

Servers are expected to be organized, proactive learners of the Hestan Napa
product line, and effective salespeople for food, beverages, culinary wares, and
kitchen equipment.

KEY RESPONSIBILITIES:

* Understand preparation methods, ingredients, portion sizes, culinary ware
collections, and key selling points for kitchen equipment.
* Be familiar with the restaurant’s menu to answer questions and make
recommendations. Serve food accurately, including any required tableside
preparation.
* Know the beverage offerings and provide informed recommendations. Properly
serve beverages, including opening, decanting, and pouring wine.
* Manage the pacing of each guest’s experience, ensuring timely and attentive
service.
* Maintain in-depth knowledge of Hestan Napa’s product lines. Engage with
guests to answer questions and recommend products.
* Process all food and beverage orders through the Toast POS system before
service. Handle culinary ware and kitchen equipment transactions via the
Shopify POS system.
* Complete the A.B.C. Responsible Beverage Service Certification. Adhere
strictly to A.B.C. liquor laws, especially regarding service to minors and
intoxicated individuals.

• Obtain a California Food Handlers Card within 30 days of hire.
• Follow all guidelines outlined in the Hestan Napa Standards of Service

QUALIFICATIONS:

* High school diploma or equivalent. Must be proficient in English (speaking,
reading, writing) and basic math.
* Ability to stand for up to 6 hours, reach, bend, stoop, and lift up to 50
pounds frequently.
* Minimum of 2 years in a high-quality dinner house environment. Proven ability
to perform effectively in high-pressure situations.

$16.90 / hour rate + tips and commissions