Remote transcribers

Document Support Specialist

100% Remote

Monday-Friday 10:30am-6:30pm EST

Duties and Responsibilities

▪ Provides excellent customer service; keeps customers updated on work in progress and

completes incoming projects by requested deadlines.

• Creates, revises and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare.
• Conducts document quality review procedures for accuracy to produce accurate work of the highest quality in a timely fashion.
• Maintain document tracking and completion estimates on all documents which have been submitted as they are received and update status.
• Scans materials and performs document clean up and formatting.
• Ensures documents are accurate (using spell checking and light proofreading), and are consistently formatted and professional in appearance.
• Prepares court filings, including e-filings.
• Transcribes tapes and digital audio and video recordings.
• Performs data entry into various applications and performs mail merges and assists with mass mailings.
• Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, Supplies, to complete projects while providing excellent customer service.
• Prepares documents for transmission by regular mail, Federal Express, messenger, air courier, facsimile, or e-mail; arranges for messengers and courier services; and transmits documents via fax and e-mail.
• Creates, maintains and distributes Firms Phone, Office and Social Directories.
• Provides technical support (via remote control or in-person) to Firm regarding document formatting questions.
• Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software.
• Assists with training new Document Specialists and other personnel as assigned.
• Copies/burns CDs, DVDs.
• Fills in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department.
• Provides remote support during office emergencies.
• Performs other duties as assigned.
• Timely and regular attendance.

Qualifications

• Strong commitment to customer service.
• Two+ years of word processing experience, preferably in a law firm.
• Rapid yet accurate typing skills.
• Proofreading for quality; adherence to “DSS Quality Checklist”.
• Team Player.
• Good problem-solving skills.
• Excellent telephone skills
• Flexible (Ability to work overtime, including weekends, midnights, on an as-needed basis).
• Strong interest in technology and demonstrated ability to learn.
• Familiarity with document scanning.

Salary range is $89,000.00-$108,000.00 dependent on candidate experience and location.

Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package, including healthcare insurance. Learn more about benefits at the firm.

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